There are several ways for Users to interact with your helpdesk. Decide which of these you want to set up; you can use one or more.
Your Deskpro Cloud helpdesk already has an email account where Users can submit Tickets. By default, it’s an address like
yourhelpdesk will be the subdomain that you chose when the helpdesk was set up).
contact@part of the address, and add more accounts.
sales@address linked to your Sales Department.
email@example.com of the default
deskpro.comaddresses, select Use a custom email address and enter the address you that want, then follow the instructions to redirect email to the default address. You will also need to make some DNS changes to avoid Tickets being marked as spam.
On a On-Premise helpdesk, you should connect your support email accounts to the helpdesk.
The Web Portal for your Users is at
yourhelpdesk part is the subdomain that you chose when the helpdesk was set up).
The portal hosts information and downloads for your Users. Users can submit Tickets and log in to track them. You can brand it with your colors and logo.
http://support.yourcompany.com, go to Admin > Setup > Settings. You’ll need to be able to edit the DNS records for your domain.
For a full guide to the Portal, see the Portal chapter.
You don’t need to use the Portal at all. If you don’t want it, see the section on Running an email-only helpdesk.
Embed forms and Widgets if you want Users to access helpdesk features from your own website.
You can enable Users to submit Tickets from a form on your website, or access Portal functions from a Feedback and Support tab.
You can also embed the real-time chat system into your site.
For full details about how to embed Portal functionality into your website, see the Website Embeds section.