Admin Guide
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- Introducing Deskpro
- Creating Your Helpdesk
- Launching Your Helpdesk
- Importing Data
- Managing and Deleting Personal Data
- Agents
- Departments
- Email Accounts
- Ticket Fields
- Automating the Helpdesk
- CRM and usergroups
- Portal
- Multi-Branded Portals
- Chat
- Editing Templates
- Localization
- Deskpro Apps
-
Authentication and SSO
- Agent and user authentication
- Understanding SSO options
- Auto agent
- Grant usergroup
- Multiple usersources
- Filtering a usersource
- Importing user data
- Active Directory setup
- LDAP setup
- JSON Web Token setup
- SAML setup
- Database auth setup
- OneLogin setup
- Okta setup
- Google+ setup
- Wiacts Nopassword setup
- OpenID Connect setup
- Integration
- Labels
- Agent Interface Options
- Anti-Abuse Options
- Exporting Data
- Billing and Licensing
- Appendix
Authentication apps
23/03/2017 27/10/2017Authentication apps enable users and/or agents to log in to Deskpro with credentials from an external service (e.g. a username/password from your intranet, their login details on your network, their Facebook/Twitter/Google account, third-party services like OneLogin and Okta).
See the section on Authentication and SSO for details.
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