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Admin Guide
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  • Introducing Deskpro
    • Deskpro Features and Benefits
    • Deskpro basic concepts
    • Account Types
    • Deskpro Interfaces
  • Creating Your Helpdesk
    • Cloud vs. On-Premise
    • Cloud Sign-Up
    • Custom Domains
    • Setting Basic Details
    • Disabling the Helpdesk
  • Launching Your Helpdesk
    • Personalize your Helpdesk
    • Organize with Departments
    • Set up your Agents
    • Decide on User Channels
    • Triggers for Automation
    • Extra Customization options
    • Launch the Helpdesk!
  • Importing Data
    • Helpdesk Data Importer: Zendesk
    • Helpdesk Data Importer: Kayako
    • CSV User Import
    • Import/Export via API
  • Managing and Deleting Personal Data
    • How To: Delete Knowledgebase Articles
    • How to: Delete Chats
    • How to: Delete Tickets
    • How to: Delete Users
    • How to: Delete Agents
    • How to: Export User Data
    • How to: Delete Guide Topics
    • How to: Delete Downloads
    • How to: Delete News Posts
  • Agents
    • Creating Agents
    • Agent Permissions
    • Permission Groups
    • Agent Teams
    • Logging in as an Agent
    • Monitoring Agents
    • Satisfaction Survey
    • Managing Agent Passwords
    • Editing Agent Profiles
    • Deleting an Agent
    • IP Whitelisting
    • Admin Access Log
  • Departments
    • Departments Overview
    • Managing Ticket Departments
    • Using Departments
    • Department Permissions
  • Email Accounts
    • Adding Ticket Email Accounts
    • Email Accounts and Triggers
    • Department/Email Links
    • Email Handling Options
    • Running an email-only helpdesk
    • Monitoring email accounts
    • Dealing with spam
  • Ticket Fields
    • Categories
    • Priorities
    • Workflows
    • Products
    • Custom fields
    • Field validation and display
    • Ticket form layouts
    • Ticket ref codes
  • Automating the Helpdesk
    • Triggers
    • Trigger examples
    • SLAs
    • Macros
    • Escalations
    • Satisfaction survey request
    • Round robins
    • Setting urgency automatically
    • Incoming Webhooks
    • Displaying IDs for items
    • Actions guide
    • Sending SMS alerts
  • CRM and usergroups
    • Usergroup permissions
    • User registration
    • Managing user passwords
    • Custom CRM fields
  • Portal
    • Basic portal settings
    • Portal branding and design
    • Customizing portal content
    • Advanced portal editing
    • Enabling Guides
  • Multi-Branded Portals
    • Setting up a New Brand
    • Feedback in Multibrand
    • Multi-Brands
    • Tickets in Multi-Brands
    • Agent Permissions in Multi-Brands
    • Ticket Triggers in Multi-Brands
    • Escalations in Multi-Brands
    • SLA’s in Multi-Brands
    • Snippets in Multi-Brands
    • Snippet Variables in Multi-Brands
    • Reporting in Multi-Brands
  • Chat
    • Chat setup
    • Multi-language chat
    • Chat departments
    • Chat queues
    • Chat embed
  • Editing Templates
    • Introducing templates
    • Twig syntax basics
    • Email templates
    • Portal templates
    • Useful template variables
    • Variables in custom phrases
  • Localization
    • Date & time settings
    • Languages
  • Deskpro Apps
    • App permissions
    • Authentication apps
    • Gravatar
    • Share Widget
    • Resolve User Hostnames
    • Google Analytics
    • Highrise
    • HipChat
    • Microsoft Translator
    • JIRA
    • Salesforce
    • Twilio SMS
    • Clickatell SMS
    • SendGrid
    • Trello
    • Zapier
  • Authentication and SSO
    • Agent and user authentication
    • Understanding SSO options
    • Auto agent
    • Grant usergroup
    • Multiple usersources
    • Filtering a usersource
    • Importing user data
    • Active Directory setup
    • LDAP setup
    • JSON Web Token setup
    • SAML setup
    • Database auth setup
    • OneLogin setup
    • Okta setup
    • Google+ setup
    • Wiacts Nopassword setup
  • Integration
    • Using web hook actions
    • Using the Deskpro API
    • Creating widgets & apps
  • Labels
    • Introduction to Labels
    • Managing labels
    • Merging labels
    • Setting label colors
    • Label permissions
  • Agent Interface Options
    • Automatic ticket locking
    • Setting ticket defaults
    • Time log and billing
    • Problems & incidents
    • Custom filters
    • Ticket archiving
    • Ticket purging
  • Anti-Abuse Options
    • Login lockout
    • Portal rate limiting
    • Email rate limiting
    • CAPTCHA settings
  • Exporting Data
    • Exporting data via API
  • Billing and Licensing
    • Cloud licensing
    • On-Premise licensing
  • Appendix
    • Deskpro Terminology

Authentication apps

23/03/2017 27/10/2017

Authentication apps enable users and/or agents to log in to Deskpro with credentials from an external service (e.g. a username/password from your intranet, their login details on your network, their Facebook/Twitter/Google account, third-party services like OneLogin and Okta).

See the section on Authentication and SSO for details.

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