Admin Guide
Download PDF
- Introducing Deskpro
- Creating Your Helpdesk
- Launching Your Helpdesk
- Importing Data
- Managing and Deleting Personal Data
- Agents
- Departments
- Email Accounts
- Ticket Fields
- Automating the Helpdesk
- CRM and usergroups
- Portal
- Multi-Branded Portals
- Chat
- Editing Templates
- Localization
- Deskpro Apps
-
Authentication and SSO
- Agent and user authentication
- Understanding SSO options
- Auto agent
- Grant usergroup
- Multiple usersources
- Filtering a usersource
- Importing user data
- Active Directory setup
- LDAP setup
- JSON Web Token setup
- SAML setup
- Database auth setup
- OneLogin setup
- Okta setup
- Google+ setup
- Wiacts Nopassword setup
- OpenID Connect setup
- Integration
- Labels
- Agent Interface Options
- Anti-Abuse Options
- Exporting Data
- Billing and Licensing
- Appendix
Managing user passwords
23/03/2017 27/10/2017Go to CRM > Password Settings to set the requirements for creating user account passwords.
By default, Deskpro requires only that user passwords are 5 characters long. Select Custom Password Policy if you wish to specify more complex requirements to improve security.
The policy will only apply the next time each user sets their password. When you set a new password policy, users whose passwords do not meet the policy will not be forced to change them.
You can reset user passwords from the agent interface by going to the user’s record, and from the More pull-down, selecting Reset Password. This sends an email message to the user with a link to reset their password.
Comments (0)