If you’re using Deskpro On-Premise, you control the URL or IP address where the helpdesk is hosted by configuring your webserver and DNS settings. See the Sysadmin manual for details.
When you first set up a Cloud helpdesk, it is hosted on a Deskpro sub-domain like
yourcompany.deskpro.com; Agents log in at
yourcompany.deskpro.com/agent/ and the Admin interface is at
You can configure a Cloud helpdesk so it’s accessible through your own sub-domain such as
yourcompany.com is your company’s domain.
You could even use a dedicated domain just for your helpdesk e.g.
On Cloud, you can’t have a custom helpdesk address using a directory, like www.yourcompany.com/helpdesk. It must be a subdomain, like helpdesk.yourcompany.com.
To set this up:
yourcompany.deskpro.comto your custom domain:
Note that the Admin interface will always be accessible through the original
yourcompany.deskpro.com/admin/ address. This is useful if you run into problems with your custom domain (e.g. it expires).
To enable SSL on a custom domain on Cloud, we will need to generate a certificate for you. Contact email@example.com to arrange this.