Search Labels - Deskpro Support
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Full Message View Permanent
On our tickets, there is an option for "view full quoted message" (displayed with 3 horizontal dots)...
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Hover pop-up for ticket subject line
One of our clients told us that the Ticket Subject field in the Help Centre Ticket list is too small...
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Sort by subject
The ability to sort tickets by subject
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Hide disabled users from Agent searches
We have a lot of staff turnover at our clients businesses, so we want to disable certain users as th...
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Background Colour/Font Size changes to ticket fields
It would be nice if we could change the font size/background colour for ticket fields to make them s...
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Search via the Product root/familiy as well as version
We have multiple product 'families' and each one has a major version and sub versions. It would be n...
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Custom fields on ticket message in agent interface
As we are using Deskpro as an complete Support Ticket system for a Complete CRM to our Customers. It...
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Load-balanced ticket distribution
The Round Robin ticket distribution is a good start, but it falls short when you have team members t...
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Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
I have made this same mistake way too many times, that I clickied on a ticket in the list pane, thou...
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Ticket Billing Charge URI incorrect
API Documentation for ticket billing charges is not correct. URI Listed: /ticket/{ticket_id}/billing...
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Reverting between Ticket escalation - Ticket on hold causes error
When creating a Ticket escalation, and using the "Ticket on hold" demand, all is good. But if you ch...
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Calendar view, ticket scheduling
Our agents have to complete tasks, which should be done regularly, for example maintenance or vehicl...
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API - create ticket with note
Hi, would be great to enable the API to create tickets only with note attached, not messages. Right ...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
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Create new ticket using a macro
I have created a macro that populates all info needed for a repetitive "New" ticket, however there d...
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Ability to set the column width in ticket views
I would like to have the ability to set the column widths in ticket views. When adding additional co...
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Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...
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Icons to show extra information on agent replies to tickets
When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time...
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Name adding
If I add a new ticket and I switch back and forth between message and note for every switch to note ...
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I would like to be able to remove the Team box in the ticket window
I would like to have the option to remove team selection box in the ticket selection of the ticket p...
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Create Ticket-Templates more powerful than snippets
I need a feature, where i can create a ticket from a template. So i create monthly many times the sa...
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Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
- We often pass around links to tickets internally and acts as a visual confirmation that the agent ...
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Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...