Search Labels - Deskpro Support
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Add notification number to browser tab
I've noticed in my browser I have a bunch of tabs open. On the Gmail tab, it has a little badge and ...
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Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
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Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...
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Show who is the main recipient of a Users message
When a user A replies to a ticket and marks User B as a cc'd recipient and the main recipient of the...
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Add ability to change "Open Tab" default on new tickets
I would like it if I could change it so that the Open Tab option defaulted to unchecked when creatin...
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Remove Users Signature
It would also be nice if signature from the users would be removed... here it's a bit more complicat...
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Order ticket according to the date of the last modification
It would be very useful if there would be an option for ordering tickets according to the date of t...
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Show more than 50 tickets in the ticket overview
Increase the number of tickets that can show on the page at one time. The current limit is 50.
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Add Separate Notification for Mentions in Tickets
Deskpro currently displays alerts for Recent Tabs and Notifications next to the search bar, which is...
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Ticket locked information to be smaller
When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...
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Ability to reference an external ticket responses email subject through a variable
At the moment, there is no way to reference an external emails subject response to a ticket, to be a...
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Associate tickets with other organizations
We often have resellers or vendors who open tickets on behalf of our customers. This presents a prob...
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Change the colour of the Ticket Lock notice when ticket locked by another user.
When a ticket is locked: 1. If the ticket is locked by the current user, show the lock message at th...
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Name adding
If I add a new ticket and I switch back and forth between message and note for every switch to note ...
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Repeating Task or Ticket
I want my team to do a certain task every hour (specifically at night). It would be useful to creat...
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Link to articles and guides in ticket replies?
Hello! We recently went into production with our DeskPro system and I think it would be fair to say...
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Attached files to a ticket can’t opened in Apple Mail and IOS mail
After sending out a ticket with attached files to a user / customer, in several cases our clients co...
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Saving attachments fails without indication when the virus scanner interferes
Saving attachments fails without indication when the virus scanner interferes We often send attachme...
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Ticket filters with 'OR' logical condition
Ticket filters are quite flexible via the number of fields that can be selected to create them, but ...
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Manager access to child organization tickets
It would be helpful if there was an option for managers of parent organizations to have access to th...
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Enable smart-parsing of emails forwarded into the helpdesk by users
We would like this option to be availble for non agents as well:
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Ability to add options for the 'remove' option on a ticket
Add 'Out of office' as a possible 'Remove' action on tickets (in addition to the special delete opti...
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Individual Ticket Refresh
Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...