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Turn a feedback in to a ticket
Not seen a way to do this but that would be really useful.
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Display Ticket ID on Linked Tickets List
Subject says it all.
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Reordering ticket list
It would be nice if the sorting of the tickets was possible by clicking on the headers like Subject ...
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Allow us to send a CC to additional emails on the account
Allow us to send a CC to the second (or third, fourth, etc.) e-mail address on the same Deskpro acco...
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Allow the use of variables in signatures.
Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat i...
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Mentioning a ticket
It would be great to be able to mention another ticket in Note, on the same principle as the @mentio...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...
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Allow for “Internal Only Tickets”
Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...
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Ticket Print Out
Is it possible to change the formatting and content of the ticket printout when you print or downloa...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Organization/Ticket List would like more information on list
When looking at past tickets listed for an organization I would like to be able to see more: Perhap...
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Hiding the Ticket language field
It would be nice to be able to hide the ticket language field using the department layout settings, ...
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Auto Save for creating new ticket
One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...
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Individual Ticket Refresh
Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...
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Add confirmation dialog on Discard Draft button
Clicking on Discard Draft by accident is frustrating when you have spent several minutes typing a me...
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Quick Actions for Compact ticket list view
The new quick reply looks very helpful, but I have noticed it does not work in the compact list view...
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Ticket locked information to be smaller
When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...
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Reordering possibility of the opened ticket tabs.
It would be nice feature if the tabs of the opened tickets could be reordered by dragging with the m...
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Filtering/sorting for organization/user tickets lists
It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget