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  • "tickets"
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116 search results for "tickets"
  • Turn a feedback in to a ticket

    Feature Request
    Thu, 3rd Jul 2014 9:39 am

    Not seen a way to do this but that would be really useful.

  • Display Ticket ID on Linked Tickets List

    Feature Request
    Mon, 7th Sep 2015 2:55 pm
    1 Comment

    Subject says it all.

  • Reordering ticket list

    Feature Request

    It would be nice if the sorting of the tickets was possible by clicking on the headers like Subject ...

  • Allow us to send a CC to additional emails on the account

    Feature Request
    Thu, 15th Jan 2015 7:37 pm
    1 Comment

    Allow us to send a CC to the second (or third, fourth, etc.) e-mail address on the same Deskpro acco...

  • Allow the use of variables in signatures.

    Feature Request
    Wed, 3rd Jun 2015 2:17 pm
    2 Comments

    Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat i...

  • Mentioning a ticket

    Feature Request
    Thu, 15th May 2014 3:21 pm
    3 Comments

    It would be great to be able to mention another ticket in Note, on the same principle as the @mentio...

  • Customizable Ticket Reference for Departments

    Feature Request
    Thu, 29th Mar 2018 6:05 pm

    We have a couple of departments and would like to be able to have unique ticket references for each ...

  • Ticket forward notification

    Feature Request

    Please put the "this message was forwarded" notification on top of the message. We face long message...

  • Allow for “Internal Only Tickets”

    Feature Request
    Thu, 15th Jan 2015 7:39 pm
    3 Comments

    Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...

  • Ticket Print Out

    Feature Request
    Thu, 22nd Nov 2018 10:59 am

    Is it possible to change the formatting and content of the ticket printout when you print or downloa...

  • Separate SLAs in Ticket overview

    Feature Request

    Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.

  • Freeze / lock button for SLA's

    Feature Request
    Tue, 3rd Apr 2018 9:55 am

    It would be great if Deskpro has a freeze / lock button, so it makes a ticket exempt from our normal...

  • Organization/Ticket List would like more information on list

    Feature Request

    When looking at past tickets listed for an organization I would like to be able to see more: Perhap...

  • Hiding the Ticket language field

    Feature Request

    It would be nice to be able to hide the ticket language field using the department layout settings, ...

  • Previous tickets tab

    Feature Request

    There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...

  • Auto Save for creating new ticket

    Feature Request
    Fri, 25th Sep 2015 12:01 pm
    2 Comments

    One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...

  • Individual Ticket Refresh

    Feature Request
    Mon, 14th Jan 2019 11:07 am

    Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...

  • Add confirmation dialog on Discard Draft button

    Suggestion
    1 Comment

    Clicking on Discard Draft by accident is frustrating when you have spent several minutes typing a me...

  • Quick Actions for Compact ticket list view

    Feature Request
    Thu, 6th Nov 2014 11:14 am
    3 Comments

    The new quick reply looks very helpful, but I have noticed it does not work in the compact list view...

  • Ticket locked information to be smaller

    Feature Request
    Tue, 9th Jun 2015 11:25 am
    1 Comment

    When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...

  • Reordering possibility of the opened ticket tabs.

    Feature Request

    It would be nice feature if the tabs of the opened tickets could be reordered by dragging with the m...

  • Filtering/sorting for organization/user tickets lists

    Feature Request

    It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...

  • Changing the font family-color of the chat/ticket widget.

    Feature Request

    The feasibility of changing the font in site chat widget

  • I want to be able to create a user while creating a ticket on the Mobile App

    Feature Request
    1 Comment

    In the WebApp it is possible to create a new user while creating a new ticket. The MobileApp doesn't...

  • Ticket's Dropdown Options

    Feature Request
    Mon, 14th Jan 2019 11:09 am

    Clicking on one of the tabs we get a drop-down list which offers us closing and reopening tabs only ...

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