Search Labels - Deskpro Support
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Subscribe to News posts
Hello,<br /><br /> <br /><br /> Can you please add the ability for users to subscribe to the News se...
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Would like portal dropdown category lists to have the search feature
I would like the drop down selection categories in the portal to have the same search feature that t...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
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Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...
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Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
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Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
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Delegate the maintenance of Knowledgebase articles to non-Agents
It would be useful if the maintenance of Knowledgebase articles could be delegated to subject-matter...
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Agent is typing response
Is it possible to enable some sort of setting that when an agent is typing to a customer (chat) that...
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HTML code "instant view"
Hello everyone, I'm new with Deskpro and have only gone with it as far as the end of one free trial ...
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Handle re-sizing Guide content better for different screen sizes
On the Portal, the width of the Guides doesn't adjust depending on the screen size. This means that ...
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New user interface - bug & request
Give an option to let the user choose if they want to display the answer box and the newest message ...
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Hide parent department from users
If a ticket is in a Child department then you can see both the Parent and the Child department when ...
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Ability for organization managers to view and manage users linked to the organization on the portal
Currently you can use the 'Organization Manager' role to manage tickets linked to an organization. ...
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Improve Ticket Deflection
Expand Ticket Deflection to include Guides as well as Knowledgebase articles.
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Ability for customers to view ticket 'Status' in the user portal
We would like our customers to have an option to view 'Status' in their portal. We have 3 sub-status...
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Better visibility of absolute dates/times for tickets on user portal
On the user portal the date when a message was received is displayed, but in relative time (e.g. x h...
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When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
Our customers would prefer to be able to see all ticket messages on one page when viewing their tick...
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Username Login for Users
On the portal page, it requires an email and password, but on the agent portal, it can be a username...
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
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Make it easier to find portal templates that have been edited in the new template editor
In the old template editor you could locate all the templates you'd edited by searching '*' as this ...
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Make display fields translatable
Currently it's not possible to translate display fields. This would eb a really useful feature for ...
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Allow setting the main font family
Add a font family setting to replace the default font in the theme, rather than just the Sans Serif ...
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Ability to resize the subject section column
Currently it only displays the first 20 or so characters. I have to click the ticket to identify wha...