Search Labels - Deskpro Support
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Ability to add company logo to chat widget
Option to add logo to customize branding of chat widget further e.g instead of agent name/title add ...
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Converting Chats to Tickets automatically
Is it possible to have completed chats convert to resolved tickets automatically? Currently, our ag...
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Hyperlinks in "busy" message in chat
Add the ability to specify a hyperlink in the "busy" message which end users receive if no agents ar...
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Add ability to select certain times of the day for chat to be available.
I would like to have the ability to set hours for chat to be on and off.
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Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...
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Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
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Overriding Chat Widget Settings using custom departments.
I’m looking to spin up three different chat widgets, one for each of our supported regions. We have ...
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Only the pictures of members of a chat department should be used on the proactive chat box
At the moment, the pictures look to be selected randomly across agents connected to the agent interf...
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Customize update chat message for agents
I have just scheduled an update of Deskpro and a chat was created to everyone with this message: War...
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Ability to redirect chat depending on the Agent language
I have english only and french only agents, I would like them to not receive external Chat request t...
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A more mobile friendly version of live chat
We'd like a more mobile friendly version of the chat function.
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More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
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Insert KB article into Chat
Looking for the ability to insert a KB article link or the entire content of a KB article into a cha...
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New line in chat text
Is it possible to add a break line in the text box of the chat widget and re-size the 'Chat new' lab...
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Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
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Ability to change chat widget appearance based on whether agent is available or not
Further customization to chat widget based on whether agents are online or not e.g if no agents are ...
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Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
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Option for agents to write in chat after user has left / timed-out
There is no option to type/write once a user timeout. Sometimes customer comes back again and type a...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Only allow user to start chatting once agent has joined
Currently in chat a user can start writing their request before an agent joins the chat. Sometimes ...
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Ability to disable sending chat transcripts to users
We'd like to have the ability to turn off chat transcripts for all chats. This currently is unavaila...
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
It would be a really useful addition to live chat if there was a way of determining if the user is u...
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Selecting between Chat & Ticket in website widget
When clicking help button, it is recommended to select whether you want to start chatting or create ...
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XMPP support for Live Chat
It would be great to allow agents to interact in live chats via their regular IM client using XMPP. ...