-
Selecting between Chat & Ticket in website widget
When clicking help button, it is recommended to select whether you want to start chatting or create ...
-
Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
-
Ability to redirect chat depending on the Agent language
I have english only and french only agents, I would like them to not receive external Chat request t...
-
Prevent users from starting a live chat before agent has sent a greeting
Can we an option to prevent online customers from entering their messages BEFORE a CSR joins in and ...
-
Allow blocking of domains at chat level
We would like to block certain domain elements from using the chat request / have domain validation ...
-
More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
-
Add ability to select certain times of the day for chat to be available.
I would like to have the ability to set hours for chat to be on and off.
-
Ability to disable sending chat transcripts to users
We'd like to have the ability to turn off chat transcripts for all chats. This currently is unavaila...
-
Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...
-
Round Robin Chat Assignment
We find that chat's are being missed and that if there was a round-robin chat function, we can hold ...
-
Ability to add company logo to chat widget
Option to add logo to customize branding of chat widget further e.g instead of agent name/title add ...
-
Ability to disable or turn off the "Upload a File" feature in chat
We need an ability to disable all Add or Upload file features, as part of effort to prevent potentia...
-
Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
-
Customize update chat message for agents
I have just scheduled an update of Deskpro and a chat was created to everyone with this message: War...
-
Insert KB article into Chat
Looking for the ability to insert a KB article link or the entire content of a KB article into a cha...
-
I want to be able to set a Users name and email automatically in the Chat Widget
I would like it to be possible for me to set the Name and Email automatically in the Chat Widget whe...
-
Expose online/offline status by department in live chat
Ability to determine the online/offline status of a department using javascript. This would allow us...
-
Triggers based on chat
Currently you can only make triggers based on new/updated tickets. I would like to have triggers tha...
-
Ability to change chat widget appearance based on whether agent is available or not
Further customization to chat widget based on whether agents are online or not e.g if no agents are ...
-
XMPP support for Live Chat
It would be great to allow agents to interact in live chats via their regular IM client using XMPP. ...
-
Disable agent's automatic signing to chat
We would like to have an option that would indicate whether the specific agent should be (like it is...
-
A more mobile friendly version of live chat
We'd like a more mobile friendly version of the chat function.
-
Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
-
More positions (and other options) for the chat widget
Hi, at the moment I can only choose between bottom right and bottom left. I am not able to place t...