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Ability to search inside of attachment like PDF and word and text files
Hello if you can add this ability will find anything that agent want and i am sure many peoples want...
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Searchable Glossary
I have a lot of terms and acronyms in my glossary and I want users to be able to search the glossary...
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Unable to search e-mails by ID
I found it hard to search for the actual e-mail ID paging through.In the search criteria, it would b...
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Please add search articles by author
Please add an Enhancement / Feature to Searching / Sorting Tickets our Articles created by a particu...
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Distinguish users cc'd tickets in search field
Distinguish if the user is primary or in the CC in a ticket when searching for the user. Something ...
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Search via the Product root/familiy as well as version
We have multiple product 'families' and each one has a major version and sub versions. It would be n...
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Elastic search specific a a particular user/organization
We are trying to come up with ways to find specific issues/information in a client's history more qu...
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Add Dates to Search Results
We are using Elasticsearch and it works well. The ability to sort by Best Match, Last Activity and D...
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Properly retain global search order selected by user
The search order for the global (ElasticSearch) option should be retained. We usually set this to "...
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Ability to find DeskPro tickets with linked JIRA issues
With the JIRA integration I can link tickets, but there is no way to see in the list pane which tick...
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Make quick search navigatable with keyboard
the quick search function can only be used with a mouse. it would be much more productive if i could...
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Add Dates In Search Dialog
Would be useful to add in the search dialog the date the ticket was created, sometimes we search in ...
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User Portal Search by Ticket ID
Recently, we referenced on an invoice a Ticket ID in our help desk system that had a lot of billing ...
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Added functionality for filter searches
Please add relative functionality for filter searches by: This Week, This Month, This Quarter, & Th...
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
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Using the same intelligent search module for linking tickets like the used one at the merge feature
It would be much more convenient if we could use the same functionlity search module which is used f...