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  • "Notifications"
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26 search results for "Notifications"
  • Noises for notifications for tickets or IM

    Feature Request
    1 Comment

    Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...

  • Initial Response notification from user to agent

    Feature Request

    I'd like the ability to have the executives to receive an email stating that an email has been ackno...

  • Ability to send reminders about Tasks as they are Due, rather than Daily

    Feature Request
    1 Comment

    Would like to be able to set a reminder for a task, and have Deskpro email agent 15 minutes before t...

  • Windows 8.1 Notification

    Feature Request
    Tue, 15th Jul 2014 4:33 am

    The ability to have notification pop up through windows 8.1 instead of just a browser

  • Ticket forward notification

    Feature Request

    Please put the "this message was forwarded" notification on top of the message. We face long message...

  • Sending history in customer reminders

    Feature Request
    Thu, 20th Mar 2014 10:38 am

    When having customers that open many tickets, it would be very useful for them to see which ticket i...

  • Ticket feedback to be emailed to agent

    Feature Request
    Fri, 22nd Aug 2014 10:43 am

    Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Mos...

  • Send email to Teams as well as individuals

    Feature Request
    Wed, 11th Nov 2015 3:48 pm

    Would be a nice feature to be able to email specific teams rather than just the agent team or specif...

  • Show ticket Status in Notification Area

    Feature Request

    I often get Agent Notifications in the browser about tickets that have been Resolved; this is not vi...

  • New Tasks Notification shown, even though task has been completed

    Bug Report

    Even if there are no due or over due tasks for a user, there is still a red notification dot in the ...

  • Modify Default set of Ticket Email Notifications

    Feature Request

    I would like the behavior for setting up new agents to be more flexible in regards to ticket notific...

  • Default Notification settings per Agent Permission Group

    Feature Request
    Fri, 25th Oct 2013 11:27 am

    The Deskpro default email and browser notifications give the Agents in our system more information t...

  • Ability to "Notify All Agents" in Triggers

    Feature Request
    Thu, 18th Sep 2014 4:00 pm

    Having a 'Notify all agents' option for triggers would be useful - for example when you're defining ...

  • Let agents customize chat notifications when they are mentioned in a note

    Feature Request

    When a mention is added in a note, the mentioned agent gets notified by email when they are offline ...

  • Allow push-message via the live chat system

    Feature Request

    If we know users through the live-chat system it would be good to be able to push-message groups of ...

  • Add Separate Notification for Mentions in Tickets

    Feature Request
    Sun, 21st Sep 2014 10:10 am
    1 Comment

    Deskpro currently displays alerts for Recent Tabs and Notifications next to the search bar, which is...

  • Ability to set an alert when an email has failed to be sent

    Feature Request
    Wed, 19th Apr 2017 2:55 pm
    2 Comments

    A way to set up an automatic alert/email when an email has failed to be sent (i.e. is put into the e...

  • Capability to send custom notifications via notification system API

    Feature Request

    Capability to send custom notifications to users via the notification system. Use case: we're lookin...

  • I'm having trouble receiving notification emails when I create a ticket

    Using Deskpro
    Thu, 26th Jun 2014 1:21 pm

    Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...

  • Notification when email queue stops processing

    Feature Request
    Wed, 14th Nov 2018 6:12 pm

    The way we currently process incoming emails to the helpdesk is the emails are queued up in a mailbo...

  • E-Mail Notification Quick-Disable

    Feature Request
    Wed, 13th Feb 2013 6:32 pm

    It would be handy if there was a quick-disable function for email notifications in the agent dashboa...

  • Ticket followers replying by email is going to the user not the agent

    Using Deskpro
    Tue, 3rd Jun 2014 11:59 am

    Question An agent who was following a ticket tried to reply by email to the agent who was assigned ...

  • Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)

    Feature Request
    Mon, 16th Jul 2018 6:27 pm

    If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user d...

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