-
Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
-
Initial Response notification from user to agent
I'd like the ability to have the executives to receive an email stating that an email has been ackno...
-
Ability to send reminders about Tasks as they are Due, rather than Daily
Would like to be able to set a reminder for a task, and have Deskpro email agent 15 minutes before t...
-
Windows 8.1 Notification
The ability to have notification pop up through windows 8.1 instead of just a browser
-
Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...
-
Sending history in customer reminders
When having customers that open many tickets, it would be very useful for them to see which ticket i...
-
Ticket feedback to be emailed to agent
Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Mos...
-
Send email to Teams as well as individuals
Would be a nice feature to be able to email specific teams rather than just the agent team or specif...
-
Show ticket Status in Notification Area
I often get Agent Notifications in the browser about tickets that have been Resolved; this is not vi...
-
New Tasks Notification shown, even though task has been completed
Even if there are no due or over due tasks for a user, there is still a red notification dot in the ...
-
Modify Default set of Ticket Email Notifications
I would like the behavior for setting up new agents to be more flexible in regards to ticket notific...
-
Default Notification settings per Agent Permission Group
The Deskpro default email and browser notifications give the Agents in our system more information t...
-
Ability to "Notify All Agents" in Triggers
Having a 'Notify all agents' option for triggers would be useful - for example when you're defining ...
-
Let agents customize chat notifications when they are mentioned in a note
When a mention is added in a note, the mentioned agent gets notified by email when they are offline ...
-
Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...
-
Add Separate Notification for Mentions in Tickets
Deskpro currently displays alerts for Recent Tabs and Notifications next to the search bar, which is...
-
Ability to set an alert when an email has failed to be sent
A way to set up an automatic alert/email when an email has failed to be sent (i.e. is put into the e...
-
Capability to send custom notifications via notification system API
Capability to send custom notifications to users via the notification system. Use case: we're lookin...
-
I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
-
Notification when email queue stops processing
The way we currently process incoming emails to the helpdesk is the emails are queued up in a mailbo...
-
E-Mail Notification Quick-Disable
It would be handy if there was a quick-disable function for email notifications in the agent dashboa...
-
Ticket followers replying by email is going to the user not the agent
Question An agent who was following a ticket tried to reply by email to the agent who was assigned ...
-
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user d...