Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
I'd like the ability to have the executives to receive an email stating that an email has been ackno...
Would like to be able to set a reminder for a task, and have Deskpro email agent 15 minutes before t...
The ability to have notification pop up through windows 8.1 instead of just a browser
Please put the "this message was forwarded" notification on top of the message. We face long message...
When having customers that open many tickets, it would be very useful for them to see which ticket i...
Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Mos...
Would be a nice feature to be able to email specific teams rather than just the agent team or specif...
I often get Agent Notifications in the browser about tickets that have been Resolved; this is not vi...
Even if there are no due or over due tasks for a user, there is still a red notification dot in the ...
I would like the behavior for setting up new agents to be more flexible in regards to ticket notific...
The Deskpro default email and browser notifications give the Agents in our system more information t...
Having a 'Notify all agents' option for triggers would be useful - for example when you're defining ...
When a mention is added in a note, the mentioned agent gets notified by email when they are offline ...
If we know users through the live-chat system it would be good to be able to push-message groups of ...
Deskpro currently displays alerts for Recent Tabs and Notifications next to the search bar, which is...
A way to set up an automatic alert/email when an email has failed to be sent (i.e. is put into the e...
Capability to send custom notifications to users via the notification system. Use case: we're lookin...
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
The way we currently process incoming emails to the helpdesk is the emails are queued up in a mailbo...
It would be handy if there was a quick-disable function for email notifications in the agent dashboa...
Question An agent who was following a ticket tried to reply by email to the agent who was assigned ...
If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user d...