I'm having trouble with text formatting

Using Deskpro

Thu, 26th Jun 2014 2:52 pm

Question When I type into a certain ticket or article, all the text comes out weirdly formatted (e....

I'm having trouble with emails being processed from a POP3 account

Using Deskpro

Thu, 26th Jun 2014 3:10 pm

Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...

How do I resize the panes of the agent interface?

Using Deskpro

Fri, 27th Jun 2014 11:59 am

You can change the relative size of the agent interface list pane and content pane. Just drag the di...

How do I remove chat from my portal while still offering chat on a different site?

Developer & Reporting Portal Customization

Wed, 9th Jul 2014 2:45 pm

Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...

I'm having trouble with my portal chat tab

Using Deskpro

Wed, 9th Jul 2014 4:41 pm

Chat between agents and users is available through the chat widget in your portal/site you have embe...

Why is Deskpro On-Premise pricing based on a subscription model?

Sales, Billing & Legal Payment & Renewals

Wed, 9th Jul 2014 5:35 pm

Question: Why are your pricing plans based on a regular subscription fee, even for the On-Premise ...

I'm having trouble deleting a table from a ticket reply

Using Deskpro

Thu, 24th Jul 2014 11:20 am

Question: I pasted an HTML table into a ticket reply. When I try to delete it, the contents of the ...

Why can't I see flags?

Using Deskpro

Mon, 28th Jul 2014 9:24 am

Comment (1)

Question: When other agents on my helpdesk set flags, I can't see them. Is there something wrong? ...

I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Using Deskpro

Tue, 29th Jul 2014 6:39 pm

Question: When I forward emails from my personal account to the helpdesk, they are not turned into ...

I'm having trouble with some tickets ending up in random departments

Using Deskpro

Wed, 30th Jul 2014 9:50 am

Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...

I'm having trouble with my macro not adding text to a reply

Using Deskpro

Fri, 1st Aug 2014 9:51 am

Question I want to create a macro which uses an Add Ticket Reply action to add text to a reply. I s...

I'm having trouble with Exchange not sending displaying the 'From:' field

Using Deskpro

Mon, 11th Aug 2014 6:12 pm

Question: The From: name for an agent notification should be the user's name, but all our agents ar...

How do I limit agent access to tickets by department?

Using Deskpro

Tue, 12th Aug 2014 11:28 am

Comment (1)

One function of departments is limiting agent access to tickets. For example, you can set up your h...

How do I embed a contact form within my website?

Using Deskpro

Thu, 14th Aug 2014 10:18 am

You can embed a contact form (ticket submission form) in a page on your website. You can either emb...

I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Using Deskpro

Thu, 14th Aug 2014 3:38 pm

Question: My Deskpro On-Premise installation can't connect to my POP3 server, although the account ...

How does user auto-response flood protection work?

Using Deskpro

Thu, 14th Aug 2014 4:18 pm

Question: There is no way for the user to opt out of receiving ticket emails, but I found this when...

How do I set up an internal knowledgebase for agents only?

Using Deskpro

Thu, 14th Aug 2014 4:50 pm

Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...

How do I use the filter pane?

Using Deskpro

Thu, 28th Aug 2014 9:36 am

The left-hand filter pane is collapsible. Click the < icon to collapse it. When collapsed, it will ...

What's the difference between Deskpro Cloud and Deskpro On-Premise?

Legacy: Managing Deskpro On-Premise

Fri, 29th Aug 2014 5:30 pm

Deskpro Cloud: Our software-as-a-service product, hosted on our servers.Quick to set up.We handle al...

Can Deskpro integrate with other software?

Developer & Reporting Deskpro Apps

Tue, 2nd Sep 2014 4:10 pm

Yes, you can install apps to integrate with a wide variety of other software. Head to our Apps & In...

How do I bill users or record time spent on support?

Using Deskpro

Tue, 2nd Sep 2014 5:05 pm

Question: Where do I bill a user for a support fee or log support time? I can't find any way to do ...

How do I use drag and drop ticket attachments?

Using Deskpro

Tue, 2nd Sep 2014 5:34 pm

You can drag and drop attachments to a ticket, or paste screenshots into the reply box. You can als...

How can I send automatic SMS notifications to agents?

Using Deskpro

Fri, 5th Sep 2014 11:52 am

You can send alerts with SMS text messages for important ticket events. For example, you could recei...

I'm having trouble with agents not receiving SMS alerts

Using Deskpro

Fri, 5th Sep 2014 12:10 pm

If you have configured a trigger, escalation or SLA to send SMS alerts, but agents are not receiving...

What is Deskpro Cloud?

Legacy: Managing Deskpro On-Premise

Mon, 8th Sep 2014 11:38 am

Deskpro Cloud is our software-as-a-service product, hosted on our servers: Quick to set up. We hand...

Search Labels - Deskpro Support