How can I further customize my chat widget?

Using Deskpro

Wed, 22nd Jun 2016 2:43 pm

Please refer to the JS override reference: https://support.deskpro.com/kb/articles/546

Can I pay by check?

Sales, Billing & Legal Payment & Renewals

Wed, 16th Sep 2015 6:09 pm

We can accept payments by check: we have addresses in the UK and the US where you can send your chec...

Do I need to reinstall On-Premise when my trial ends?

Sales, Billing & Legal Payment & Renewals

Fri, 14th Aug 2015 4:25 pm

No: you can just buy a license code from our website for your On-Premise account, then paste it into...

Is Deskpro available through the UK public sector G-Cloud framework?

Sales, Billing & Legal Payment & Renewals

Mon, 1st Feb 2016 4:18 pm

Yes, you can find us at the Gov.UK Digital Marketplace within the G-Cloud 6 framework.

How many users can I have?

Sales, Billing & Legal Payment & Renewals

Tue, 18th Sep 2012 12:13 pm

Deskpro pricing is based on the number of agents (the people that provide support) you have in your ...

Why can't I see flags?

Using Deskpro

Mon, 28th Jul 2014 9:24 am

1 Comment

Question: When other agents on my helpdesk set flags, I can't see them. Is there something wrong? ...

I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Using Deskpro

Mon, 2nd Sep 2013 10:25 am

Problem Google Chrome v29 always crashes and shows the 'Aw, Snap!' error page when using Deskpro. S...

I'm having trouble disabling HTTPS

Using Deskpro

Wed, 9th Dec 2015 10:54 am

Question: I have disabled HTTPS on my Cloud helpdesk, but users who visit the http:// address are s...

How can I filter bounce messages?

Using Deskpro

Mon, 8th Sep 2014 6:01 pm

Suppose one of your ticket email accounts is used as the reply address when you send out your compan...

How do I convert a normal user to an agent?

Using Deskpro

Wed, 11th Jun 2014 11:28 am

Question: Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgr...

How do I filter users from an authentication source?

Using Deskpro

Tue, 22nd Sep 2015 4:29 pm

You can filter an authentication source so that only some of user records can be used to log in as a...

Can I use LDAP to sign in my agents?

Using Deskpro

Tue, 9th Sep 2014 3:24 pm

Question: Does Deskpro support LDAP? Answer: Yes. To enable LDAP, go to Apps in Admin > Apps > Apps,...

I'm having trouble with the agent interface displaying old tickets and notifications

Using Deskpro

Tue, 24th May 2016 10:05 am

If your agent gets the same tickets displayed everytime they log in, despite the tickets being resol...

How do I enable logging for outgoing email?

Using Deskpro

Thu, 7th Mar 2013 2:08 pm

All outgoing mail is saved. To view the outgoing mail log, go to Admin > Email > Email Accounts > Ou...

How can I copy data from user authentication apps into custom user fields?

Using Deskpro

Thu, 16th Jan 2014 3:44 pm

You can pull data from a user auth app (such as Active Directory or LDAP) and save it directly in yo...

How do I resize the panes of the agent interface?

Using Deskpro

Fri, 27th Jun 2014 11:59 am

You can change the relative size of the agent interface list pane and content pane. Just drag the di...

Can I buy part-time or 'light' agent licenses?

Sales, Billing & Legal Payment & Renewals

Thu, 25th Sep 2014 3:35 pm

To keep our pricing structure simple, we offer only one type of agent license. While some helpdesk s...

How can I enable WiActs Single Sign-On?

Using Deskpro

Wed, 16th Mar 2016 9:28 am

Deskpro can integrate with the WiActs Nopassword SSO service. This is configured within Deskpro by ...