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How can I further customize my chat widget?
Please refer to the JS override reference: https://support.deskpro.com/kb/articles/546
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Can I pay by check?
We can accept payments by check: we have addresses in the UK and the US where you can send your chec...
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Do I need to reinstall On-Premise when my trial ends?
No: you can just buy a license code from our website for your On-Premise account, then paste it into...
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Is Deskpro available through the UK public sector G-Cloud framework?
Yes, you can find us at the Gov.UK Digital Marketplace within the G-Cloud 6 framework.
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How many users can I have?
Deskpro pricing is based on the number of agents (the people that provide support) you have in your ...
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Why can't I see flags?
Question: When other agents on my helpdesk set flags, I can't see them. Is there something wrong? ...
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I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Problem Google Chrome v29 always crashes and shows the 'Aw, Snap!' error page when using Deskpro. S...
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I'm having trouble disabling HTTPS
Question: I have disabled HTTPS on my Cloud helpdesk, but users who visit the http:// address are s...
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How can I filter bounce messages?
Suppose one of your ticket email accounts is used as the reply address when you send out your compan...
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How do I convert a normal user to an agent?
Question: Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgr...
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How do I filter users from an authentication source?
You can filter an authentication source so that only some of user records can be used to log in as a...
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Can I use LDAP to sign in my agents?
Question: Does Deskpro support LDAP? Answer: Yes. To enable LDAP, go to Apps in Admin > Apps > Apps,...
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I'm having trouble with the agent interface displaying old tickets and notifications
If your agent gets the same tickets displayed everytime they log in, despite the tickets being resol...
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How do I enable logging for outgoing email?
All outgoing mail is saved. To view the outgoing mail log, go to Admin > Email > Email Accounts > Ou...
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How can I copy data from user authentication apps into custom user fields?
You can pull data from a user auth app (such as Active Directory or LDAP) and save it directly in yo...
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How do I resize the panes of the agent interface?
You can change the relative size of the agent interface list pane and content pane. Just drag the di...
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Can I buy part-time or 'light' agent licenses?
To keep our pricing structure simple, we offer only one type of agent license. While some helpdesk s...
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How can I enable WiActs Single Sign-On?
Deskpro can integrate with the WiActs Nopassword SSO service. This is configured within Deskpro by ...