Search Labels - Deskpro Support
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I'm having trouble with text formatting
Question When I type into a certain ticket or article, all the text comes out weirdly formatted (e....
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I'm having trouble with emails being processed from a POP3 account
Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...
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How do I resize the panes of the agent interface?
You can change the relative size of the agent interface list pane and content pane. Just drag the di...
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How do I remove chat from my portal while still offering chat on a different site?
Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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Why is Deskpro On-Premise pricing based on a subscription model?
Question: Why are your pricing plans based on a regular subscription fee, even for the On-Premise ...
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I'm having trouble deleting a table from a ticket reply
Question: I pasted an HTML table into a ticket reply. When I try to delete it, the contents of the ...
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Why can't I see flags?
Question: When other agents on my helpdesk set flags, I can't see them. Is there something wrong? ...
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I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Question: When I forward emails from my personal account to the helpdesk, they are not turned into ...
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I'm having trouble with some tickets ending up in random departments
Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...
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I'm having trouble with my macro not adding text to a reply
Question I want to create a macro which uses an Add Ticket Reply action to add text to a reply. I s...
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I'm having trouble with Exchange not sending displaying the 'From:' field
Question: The From: name for an agent notification should be the user's name, but all our agents ar...
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How do I limit agent access to tickets by department?
One function of departments is limiting agent access to tickets. For example, you can set up your h...
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How do I embed a contact form within my website?
You can embed a contact form (ticket submission form) in a page on your website. You can either emb...
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I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Question: My Deskpro On-Premise installation can't connect to my POP3 server, although the account ...
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How does user auto-response flood protection work?
Question: There is no way for the user to opt out of receiving ticket emails, but I found this when...
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How do I set up an internal knowledgebase for agents only?
Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...
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How do I use the filter pane?
The left-hand filter pane is collapsible. Click the < icon to collapse it. When collapsed, it will ...
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What's the difference between Deskpro Cloud and Deskpro On-Premise?
Deskpro Cloud: Our software-as-a-service product, hosted on our servers.Quick to set up.We handle al...
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Can Deskpro integrate with other software?
Yes, you can install apps to integrate with a wide variety of other software. Head to our Apps & In...
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How do I bill users or record time spent on support?
Question: Where do I bill a user for a support fee or log support time? I can't find any way to do ...
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How do I use drag and drop ticket attachments?
You can drag and drop attachments to a ticket, or paste screenshots into the reply box. You can als...
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How can I send automatic SMS notifications to agents?
You can send alerts with SMS text messages for important ticket events. For example, you could recei...
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I'm having trouble with agents not receiving SMS alerts
If you have configured a trigger, escalation or SLA to send SMS alerts, but agents are not receiving...
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What is Deskpro Cloud?
Deskpro Cloud is our software-as-a-service product, hosted on our servers: Quick to set up. We hand...