Oct 2 2014

New Feature: This Season's Designer Labels

We know that a lot of helpdesks use labels as a key part of their workflow.

Now there's a new way to get even more out of labels: color.

 

 

Replace uniform gray labels with your own custom colors, and your agents instantly get more information at a glance:

 

 

 

You can pick from one of 16 predefined colors, or get the precise shade you like by entering a hex color value (we hope 16,777,216 possible colors are enough).

To set this up, go to the Labels section for each type of content (e.g. Admin > Tickets > Labels).

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