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DeskPRO Build #92 Released - Release Announcements - Deskpro Support

Aug 13 2012

DeskPRO Build #92 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #92.

The following is an automatically generated list of changes in this release:

  • Show lost password form for admin lost from cloud
  • Add upgrade command
  • Allow multiple versions to be run from one entry point
  • Add placeholders for this week (spanning the current week, based on person-configured week start) and last week (spanning previous week).
  • Add a UTC function to retrieve a dates/times within as if they were UTC. This can improve performance. Also add a TO_UTC function that can convert a local datetime into UTC (to pair with the UTC() function).
  • Date creation functions for DPQL. These take into account the current person's time zone.
  • Allow direct references to associations in DPQL if we now how to work with them (internally and for printing)
  • Skip welcome screen with new cloud signups
  • Fix dupecheck when there has been other activity between new reply that would make it not a dupe
  • Disallow a number of sections if in cloud mode
  • Fix dupe message not being marked as gateway rejection
  • Some cleanup to cron runner, make sure to only use sites that are configured (not pre-created ones)
  • Remove old CloudConfig class
  • Add site cron runner
  • More organised cloud loader - Reader db connection is read once and then discarded, so cant leak info once booted into a site. - Handle loading cloud site info in commands
  • Support for many more placeholders.
  • Implement support for %PLACEHOLDERS% in DPQL, with support for YESTERDAY/TODAY included. Comparisons using these placeholders are automatically adjusted to fit the correct date range.
  • Automatically adjust references to datetime DB columns to the visitor's timezone in DPQL.
  • List of allowed function calls to pass through to MySQL (along with argument count restrictions)
  • Handle Cloud outgoing email accounts
  • Work around DeskPRO Cloud email accounts - Some more work around overriding default DeskPRO for Cloud handling - Add interface for managing cloud email addresses
  • Fix display of radio field in user interface, fix everything about Date field
  • Redirect back to ticket after login from email auth link
  • Fix FK on tickets_attachments could cause ticket delete to fail
  • Fix deleting feedback category with 0 feedback in it
  • Fix typo in varname for handling To name with no charset info
  • Fix case where handling attachments with no content-disposition

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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