Apr 25 2017

DeskPRO Build #5.5.5 Released

We are excited to release a new version of DeskPRO which has a number of new features, bug fixes and improvements. 

 

Features

  • Custom text fields have a new option to auto-linkify links when rendering values

 

Fixes

  • [Agent] "View message in a new window" was broken for some customers
  • [Agent] Organization browser did not order by name
  • [Reports] Reports with Organization data do not export to CSV properly
  • [Reports] Custom date/time fields do not export to CSV properly
  • [Admin] Server Incidents browser was broken
  • [System] ElasticSearch: Search queries including the word 'and' would not return expected results
  • [Agent] Message "forward" did not work for some customers
  • [API/iOS] Filters from all agents would appear (though you would still only see what you had permission to see)
  • [Agent] Edge-case where opening a ticket could cause an error (to do with invalid blobs)
  • [Email] Inline images with no file extension will have it added base on mimetype
  • [Website Widget] Some combination of options would cause the widget to malfunction
  • [iOS/API] Customers using Apache web servers might have issues using the iOS app or the API due to Authorizatin header not being passed through.
  • [Agent] Fixes to handling of ticket layouts and organization fields
  • [Admin] Could not edit API key tags
  • [System] Fixes to legacy upgrade procedure from v4/443.

 

Notes

  • A patch build (5.5.5.25136) was updated on Friday April 28 to address a problem to do with upgrading affecting some customers.
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