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DeskPRO Build #438 Released - Release Announcements - Deskpro Support

FEB 16 2016

DeskPRO Build #438 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #438.

The following is an automatically generated list of changes in this release:

  • IMPROVEMENT agent notes now labelled with NOTE
  • IMPROVEMENT Added "not set" option to ticket search form for choice fields
  • CHANGE Portal: Add ticket ID/ref to tickets that appear in search results
  • FIX Some searches on some types of people/org fields
  • FIX unsetting multilevel choices
  • FIX hide options on ticket search when "is not set" is selected
  • FIX Entities in titles of custom choice fields would not render properly in select2 fields
  • FIX Admin: Creating a sub-department did not move tickets from the (now invalid) parent department into the new one
  • FIX Agent: Layouts with fields showing even with no value would make the field show in edit mode as well, even if the option to allow editing was not enabled
  • FIX Agent: Limiting 'assign' permission did not always apply to assignment in replybox
  • FIX tasks due date translations
  • FIX password policy on reset password
  • FIX API: Update person via API didnt let you set first_name/last_name separately
  • FIX trailing whitespace after password in emails
  • FIX phone numbers API POST
  • FIX agent fields layout
  • FIX yellow flag
  • FIX deleting kb labels from admin
  • FIX password policy translations
  • FIX allow fullscreen attrs for vimeo iframe in editor
  • FIX display custom choices value in macro
  • FIX radio inputs collisions on multiple tabs
  • FIX doubled delimiters of custom field regex
  • FIX prevent password policy validation when DeskPRO usersource is disabled
  • FIX higher priority for id and ref field on ES
  • FIX Admin: (Triggers) Using "Set subject" trigger with adv formatting would cause the subject to be encoded if any special characters were present
  • FIX Admin: (Trigger editor) Missing operators for custom fields, such as 'contains'
  • FIX invalid phone numbers API routes
  • FIX php error on non-established chat session
  • FIX Custom field values being rendered raw in ticketlog
  • FIX Custom textarea field content being rendered as html
  • FIX org route on tickets list (table view)
  • FIX org route on tickets list
  • FIX elasticsearch index status
  • FIX lower API perms requirements for common custom fields
  • FIX typo in phone numbers API routes
  • FIX custom person fields was not saved for new person on new ticket
  • FIX Admin: Custom field rule type 'all' did not apply properly
  • FIX API: Setting empty name/firstname/lastname did not save

This update has been rolled out to Cloud helpdesks.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.

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