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DeskPRO Build #420 Released - Release Announcements - Deskpro Support

OCT 7 2015

DeskPRO Build #420 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #420.

The following is an automatically generated list of changes in this release:

  • NEW Macros can be sorted into hierarchy by using '->' in the title
  • NEW New reports showing uses of snippets and macros
  • NEW Ability to set a 'draft' status on snippets
  • FIX fix I.E. from crashing on agents page in admin area
  • FIX Agent: Searching for ID of a deleted ticket didn't search delete log
  • FIX Agent: Some filters on custom date fields might cause SQL error when a value was not selected
  • FIX Agent: You couldn't create new labels in publish content
  • FIX Agent: You couldn't create new labels when defining a macro
  • FIX Agent: Splitting a ticket wouldn't update the ticket you're currently viewing, you had to refresh
  • FIX Importing users from CSV didn't update ElasticSearch index
  • FIX Reports: Agent selector on agent activity didn't always function as expected
  • FIX Reports: Date selector on agent activity didn't always function as expected
  • FIX Agent: Missing filter criteria for custom date fields
  • FIX Admin: Timeout detection on import process
  • FIX Admin: Invalid icons on some import apps
  • FIX Agent: Unexpected behaviour with display of snippet viewer when multiple languages are defined
  • FIX Admin: "Can modify" permission didn't properly apply to problems/incidents
  • FIX API: Tickets didn't correctly set the 'has_attachments' flag
  • FIX Agent: Creating a linked ticket didn't add your signature
  • FIX Admin: System 'problem' filters would appear in email notifications settings

This update has been rolled out to all Cloud customers.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.

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