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DeskPRO Build #320 Released - Release Announcements - Deskpro Support

MAR 25 2014

DeskPRO Build #320 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #320.

The following is an automatically generated list of changes in this release:

  • IMPROVEMENT Improve parsing of agent reply codes in HTML email
  • IMPROVEMENT When an agent uses 'forward message' feature, a small notice is added to the bottom of the forwarded message
  • IMPROVEMENT Agent 'forward message' now includes agent signature
  • FIX Email addresses validated through a ticket email validation link would not mark the email address itself as validated
  • FIX Fallback cutter that detends 'above this line' markers in agent emails would not run on html emails
  • FIX Agent AJAX proxy did not handle 500 errors well
  • FIX Inline login form on newticket
  • FIX If an agent is online for chat but not in a department specified in onlyShowDepartments (in chat widget code), the widget would still appear on the website but fail with a permission error when opened
  • FIX Chat widget showing department selector when only one department to select from in some cases (depends on agent permissions and who is online)
  • FIX Publish content missing an initial revision
  • FIX Some select2 titles might have been truncated
  • FIX News cat structure didnt work in agent interface
  • FIX Mass-action previews were missing from new ticketlist
  • FIX Missing product display field
  • FIX Notification preferences on new tickets for custom filters based on agent/team
  • FIX Endless spinner when sending ticket reply when not in ticket section (e.g., if you had a ticket tab open while browsing people in the left)
  • FIX Client-side sorting of 'waiting time' was calculated incorrectly in new ticketlist
  • FIX Fix snippet overlay UI bouncing as you clicked through categories
  • FIX Flag icon was missing form new ticketlist
  • FIX Fix some new ticketlist issues around real-time updates when viewing a sub-grouped list

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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