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DeskPRO Build #299 Released - Release Announcements - Deskpro Support

SEP 17 2013

DeskPRO Build #299 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #299.

The following is an automatically generated list of changes in this release:

  • FIX "Upload a file" button in user interface would require a double-click in IE10
  • FIX Using "send custom email" action on new triggers or SLAs would fail (but works fine when editing an existing trigger to add the action)
  • FIX Sub-categories a user does not have permission to see will show up as 'empty' in the portal
  • FIX Assignment select box in twitter
  • FIX Double-escaping of byline in agent emails ("xxx <email> updated the ticket")
  • FIX New feedback form was asking user to log even if user was not a fully registered account (e.g., the profile exists just by submitting some other feedback before)
  • FIX Own agent account listed as offline in agent chat
  • FIX Backup feature of upgrade utility was not handling non-standard MySQL ports

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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