Skip to main content

DeskPRO Build #254 Released - Release Announcements - Deskpro Support

Mar 28 2013

DeskPRO Build #254 Released

Authors list

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #254.

The following is an automatically generated list of changes in this release:

  • Image thumbnails being made square
  • Fix adding new chat snippets not appearing in the list right away
  • Can now add new chat snippets when the 'All' category is selected
  • Fix possible case with chat track showing chat frame URL instead of parent
  • Chat replybox height was off by about 15 pixels so if you clicked near the bottom, the box would not focus
  • Fix helpdesk remaining offline when upgrade process cancelled before anything could be done (e.g., bad path to PHP binary)
  • Fix unsetting cat/pri/prod as required
  • (Agent:Ticket:Replybox) Switching to note tab unchecks the assignment checkboxes if they were checked by default
  • (Agent:Ticket:Replybox) Fix "close tab" preference not being applied properly
  • Missing notice about agent viewing hidden feedback in user interface
  • Showing 'delete' massaction even if you are not allowed to delete
  • (User:Feedback) Comment link in feedback list had wrong URL
  • (User:Feedback) "Any Status" count including hidden (deleted, spam etc)
  • Phantom notification count when opening a ticket that had multiple notifications in the notification center
  • Labels input stretching table when browser window made smaller
  • Possible error trying to perform mass draft actions on 'undefined'
  • Improve layout of followers box on ticket view
  • Snippet shortcodes would insert current person info for {{user.X}} variable replacement
  • Show why an agent got a notification in ticketlog
  • JS error on newticket using keyboard shortcut on status menu
  • When a forwarded ticket is sent to the helpdesk by an agent and is accepted but has an unknown user listed in a 'CC' line, log the unknown user in the ticketlog
  • Hitting 'dismiss' button in notices could refresh the page in Webkit, which could possibly cancel the ajax request that actually dismisses the notices
  • Ticketlist not updating when last ticket of a grouped view was supposed to be removed
  • List of email addresses on profiles have copy icon when mouseover
  • A user cc'ing a new user who does not yet exist on an existing ticket would cause two email notifications to agents if agents subscribed to property changes and new replies
  • Can now create new snippets from the 'all' categories list
  • Hitting enter key in snippets with only one result will enter it without having to press down to select it first
  • Ticketlog in reverse order had log groups put after message instead of before
  • Ticketlog was missing template name when trigger sent a custom user email
  • Drop zones for file uploading in replybox
  • Fix for possible draft requests overlapping / draft saving while reply or note is being saved
  • Not being able to change selection in newticket status menu due to backdrop z-index eating click
  • When viewing grouped ticket list, sometimes tickets that dont belong in the active group would be auto-added to the list
  • New ticket created by agent had user notification subject beginning with 'RE'
  • Make sure unchecking doesnt apply assignment

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

Helpful Unhelpful

15 of 29 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?