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DeskPRO Build #248 Released - Release Announcements - Deskpro Support

Mar 19 2013

DeskPRO Build #248 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #248.

The following is an automatically generated list of changes in this release:

  • Fix behaviour of applying macros from massactions
  • Add option to sort ticket messages from newest to oldest with replybox at the top
  • Prevent errors when custom template from trigger action is deleted
  • Fix bad param name
  • Remove the class toggle that sticks replybox to bottom of screen when no scrolling
  • Set wait_timeout time during cron to avoid 'server gone away'. - Long pauses between queries (e.g., when PHP is doing something else like reading email) can potentially cause MySQL to drop connections when wait_timeout is low enough.
  • Correct positioning on select2 invisible-trigger drop elements
  • Automatically convert HTML into a rough plaintext representation when sending emails
  • Add simple Html2Text processor
  • Fix agent reply with emails with PTAC from running in user reply context when the agent replied in plaintext
  • Add some debug features to serve_file
  • Fix time limit calc
  • Re-run long message height check when images are loaded. - Fixes a high image forcing text below the fold being hidden with no way to open it
  • Fix select2 invisible trigger in IE
  • Add labels row
  • Dont try to match empty strings
  • Fix running subject matching when email is an agent fwd
  • New ticket layout
  • Remove some dead CSS rules pointing to old background images
  • Add followers to agent newticket form
  • Improved newticket form
  • Update chat replybox toolbar
  • Improved snippets to chat
  • Show when APC is missing a lot in admin homepage with pretty graphs
  • Fix toggling manager position from org profile page
  • Fix member count increasing when toggling manager position from profile
  • Increase auto-save interval for drafts
  • Fix newline/curspor placement after expanding snippet shortcode
  • Handle long subjects in merge menu and merge window
  • Fix faulty getMessageLength returning string rather than the length
  • Vertically align checkbox/labels in replybox
  • Adding attachment handles scroll better
  • Show agent/team assignment options on ticket note form as well
  • Add a note about dragging files
  • Fix position of close button on agent chat window
  • Fix double-encoding entities in agent chat
  • Focus textarea when opening agent chat
  • Set initial size and visible of native select boxes that become select2's to prevent the screen "flashing" when select2 does apply
  • Fix missing border on newticket
  • Fix bad 'you have already added message' handling
  • Fixed size for online users pane
  • Rename 'Top Level' to 'General' when importing DP3 snippets. - Makes it sound less like a built-in category. DP4 has no concept of 'top level' snippets.
  • Fix the close tab option

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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