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DeskPRO Build #232 Released - Release Announcements - Deskpro Support

FEB 1 2013

DeskPRO Build #232 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #232.

The following is an automatically generated list of changes in this release:

  • Show times for error logs in admin interface in local timezone
  • Fix trying to call destroy on alreay destroyed object
  • Fix possible JS erorr with reference to undefined var when closing a tab
  • Fix comments being set to validating when when validation on comments is disabled, but email validation on accounts is enabled
  • Fix user waiting grouping being off by one time group
  • Send log files as part of cron-resumed warning email - Reported errors also include a tail of server log files
  • Some tweaks around email processing to better handle running out of memory - Distinction between inserted/processing. Sources can be inserted without being processed. - Inserted messages are processed next run - Attempt to break process loop when nearing memory limit
  • Add page to browse all sources
  • Add downloadable server info report file from PHP Info page
  • Add Strings method to make an ascii table
  • Portal page title tweaks - Homepage by default is the site name rather than the chosen section (e.g., before you'd have just "News") - Site name appended to titles
  • Dont suppress warnings from fsockopen when connecting to POP3 server or else that may eat up logs about OS-level blocking. That is, fsockopen only returns errno's to do with the socket, if it failed before the socket was created, then a standard PHP warning might be raised instead.
  • Fix some issues with update scroller track in tickets section
  • Editing tasks from ticket was not doing anything, show error on trying to add task with no description
  • Fix agent selector under ticket tasks
  • Add timezone to initial agent welcome screen
  • Add some spacing around online agents notice
  • Fix extra merge button, possible error when comparing if objects are the same
  • Remove line that reset user waiting time in addMessage. This is all handled within status changes instead.
  • Fix a situation with reports where the sorting wasn't correct.
  • Ensure that there are no timeouts in reports.
  • Fix possible recursion with changes to properties recursively calling change event
  • Handle case where POP3 server doesnt suppor tthe CAPA command to give list of capabilities
  • Add support for automatically dismissing Chrome desktop notifications over time (configurable per user).
  • During import, create dummy disabled agent accounts when messages from deleted techs are detected
  • Clean up merge overlays a bit
  • Fix going back to Message tab from Full Log tab still showing log items
  • Fix strange tab selection behaviour when switching between Settings tabs in agent interface
  • On Windows machines, config editor should be 127.0.0.1 and not localhost
  • Fix CSS on IE compat instructions cutting text off
  • Fix menu description for admin CRM/Fields item
  • Increase timeout of opening a tab page A jQuery timeout is from when the call is initiated. It doesn't take into account if the request has started, if it's almost done, if it's just slow etc. So a higher timeout and just let the browser decide on timeouts is generally better.
  • Fix weirdness around updating lists with "Tickets I Follow" (and other filters that use participants as criteria)
  • Move portal off into UserKernel preResponseHandled

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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