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DeskPRO Build #205 Released - Release Announcements - Deskpro Support

DEC 18 2012

DeskPRO Build #205 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #205.

The following is an automatically generated list of changes in this release:

  • Missing flush
  • Fix warning when no agents selected in agent email
  • Fix trying to run trim on array
  • Add default __toString for entities
  • Add sorting options by last agent/user reply
  • Resolve possible open_basedir limitations in upgrade util. - Use our own tmp dir instead of system tmp - Dont use CURLOPT_FOLLOWLOCATION which is disallowed with open_basedir due to file:// url handling in older curl versions.
  • Add email domain processing on reset pass as well, which is used by users when they turn an anonymous account into a real account
  • Add missing twitter_users property
  • Fix notice if loadTemplate is passed template object rather than string
  • Add proper 'invalid code' page for bad password reset link instead of confusing 404, keep tmpdata code until expire just mark it as used (for debug tracking)
  • Strip out @ symbol from org domains
  • Add HR to tinymce toolbar
  • Suppress errors when reading from /dev/urandom as it may not be available to check because of open_basedir.
  • FIx loading of custom phrasenames
  • Better handling of invalid image uploads when changing favicon
  • Fix JS error caused by trying to init TinyMCE on a removed textarea
  • Carry parent_url when auto-redirecting url, its needed for postMessage stuff
  • Create iframe manually so it stills works with other doctypes
  • Send error log upgrade status when theres a problem during upgrade
  • Remove useless import
  • Fix improper layout being selected in TicketFieldDisplay helper
  • Fix processing <img> tags in email where a single image is inlined twice
  • Fix PHP-matching for workflow term in filters
  • Decrease update-all time
  • Fix relative date rules upon re-render showing wrong date
  • Set root_field_id for imported choice fields for proper reporting
  • Fix double-listing nested departments in agent/usergroup edit
  • ldap service account username needs to be a dn
  • Fix infinite loop related to work hour calculations when the work day started at 00:00.
  • Add admin control to reload agent interfaces
  • Fix label of 'reports interface' in reports interface
  • Put resize controls in url rather then query string
  • Detach entities after commit
  • Move truncate cache out of transaction. Truncate causes implicit commit, which would cause error when we tried to actually commit the trans.
  • Adjust menu positioning when using a "point" to have the point be pointing at the object (important for small triggers).
  • Make sure the "tickets resolved <date> grouped by agent resolving ticket" report includes archived tickets and a row to show if a non-agent has resolved the ticket.
  • Fix error when viewing already deleted cat
  • Add writable check on cli info files so we at least get error logs if failed to write
  • Fix reading of attached .msg files
  • Workflow criteria allows multiple selection
  • Hide fields without values on user interface too
  • Hide fields with no value in agent fields section
  • Fix case where SLA counts were incorrect on tickets with multiple participants.
  • Fix rules un-setting if you reload editor and make changes without re-opening the rule editor for a field
  • Fix empty text/calendar emails. Just add the ics as an attachment
  • Fix dupe search results if a result is also a sticky result
  • Small patch to handle malformed encoded fields (RFC 2047 style)
  • Make it harder to remove copyright from editing files
  • Fix setting snippet cats to 'everyone'
  • Fix possible warning with no trigger

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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