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DeskPRO Build #139 Released - Release Announcements - Deskpro Support

OCT 10 2012

DeskPRO Build #139 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #139.

The following is an automatically generated list of changes in this release:

  • Prevent fatal errors when using date filter in twig template on an invalid date
  • Ajax load 'full message' view
  • Inline attachments need to be in 'full' messages too
  • Show email source on gateway rejection page
  • Fix case where user was not added to original CC list. If a user sent an email To: a user, and the helpdesk was CC'd, then the To: of the non-helpdesk address was not properly added as a CC participant.
  • Handle refreshing result lists when viewing subgroup that has changed
  • Log ajax errors on cloud accounts
  • Add 'Out of Office' subject pattern
  • Fix reflowing of agent chat buttons when multiple open
  • Dupe ticket checker missing from web portal
  • Fix 'property of non-object' notice when deleting snippet
  • Fix ticketlogs from escalations taking performer id from last gateway email processed
  • Fix email address being marked as not validated when account is set as validated on new reg
  • Decode names during import as DP3 will store non-ascii characters in encoded format
  • Fix JS error on invalid agent ID
  • Fix session timeout detection in agent
  • Fix handling -1 agent (aka current performer)
  • Fix route for changing subject
  • Handle entities on tab titles
  • Changes required to replace Tipped with qtip
  • Add qtip
  • Remove tipped
  • Open chat frame when agent responds
  • Prevent 'chat ended' messages that come after you close a chat from producing sound notif
  • Fix 'typing' message not going away
  • Add current performer as option when assigning agent
  • Show message when no chat departments enabled
  • Add back missing status criteria on 'updated' triggers
  • Agent require cut line should be on by default
  • Fix dp3 ticket url redirect
  • Fix importing LDAP usersource
  • Correct baseUrl on CLI work that generates urls
  • Add day of week and time of day criteria to escalations
  • Fix JS error when messagetabs might not be available (perms)
  • Fix undefined data.error
  • Fx error when agent plaintext reply misses marker (to do with falling back on language)
  • Show error about missing LDAP module when trying to enable ad/ldap usersource
  • Fix reprocessing email from admin failing because AgentBundle not registered (needed for templates)
  • Add Danish 'SV' forward prefix
  • Fix timezone in agent hours
  • Add control to change user owner
  • Couple small fixes to recent list
  • AShow 'recently viewed' list in omnisearch box when focused without search terms
  • Add control to edit ticket subject
  • Allow merging tickets by different users
  • Fix a few more minor display issues with merge user
  • Fix zindex on people merge window
  • Dont show chat button in search assist when chat disabled or unavailable
  • Missing array keyword
  • Fix label 'not' search
  • Agent-only ticket fields
  • Add agent-only profile fields
  • Add new 'agent notifications' tab to triggers
  • Correct English title of Danish
  • Add custom profile fields to register/profile
  • Fix updating ticket message making message blank in window until reloading ticket
  • Add another thunderbird cut mark

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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