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DeskPRO Build #123 Released - Release Announcements - Deskpro Support

Sep 19 2012

DeskPRO Build #123 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #123.

The following is an automatically generated list of changes in this release:

  • Allow triggers to set custom ticket fields
  • Fix action selector becoming too long
  • Fix PHP filter checking of changed participants
  • Update filter counts after updating filter
  • Fix 'op' select missing its options when being re-rendering (e.g., editing filter/trigger)
  • Store original 'to' address ticket was sent to, add trigger criteria for the to address
  • Add trigger action to set gateway address
  • Show both the initial landing page as well as session landing page on chat info
  • Fix when related browser alerts being dismissed on click could leave notification tray in wrong state
  • Fix fatal error on invalid date strings
  • Fix IE errors when no audio
  • Report APC version in error logs
  • Update embedded newticket iframe code
  • Silence debug messages in runner unless using verbose
  • Add person/organization fields to the report placeholder options.
  • Add support for "filling" in missing values in a report series in specific circumstances.
  • Add simple sidebar block creator asks just title/content
  • Handle case of importing users with maps belonging to old usersource
  • Ignore ctags file
  • Correct chat source numbers when user times out / returns from timeout
  • Tasks in tickets are now fully featured
  • Remove "group by nothing" and "split by nothing" values from report titles
  • Fix source_type for imported custom database usersource
  • Fix required joins being stripped out when adding person criteria to ticket search filter
  • Add support for adding an additional join condition to custom field joins in reports (such as tickets.custom_data[2]).
  • Fix rare case where client messages might not be delivered properly. If an agent logs in after the client messages cron job has cleaned the client_messages table, then he may next the next batch of messags.
  • Handle bad section_html for every section.
  • Handle reloading section after failed ajax
  • Ensure root field is set properly when updating a field.
  • Add root field value to custom_data_* tables.
  • Fix possible division by zero in DetectInlineReply
  • Attach varname needs to be an array to accept multiple attachments in a reply
  • Fix button stuck at saving
  • Update tasks pane when adding task from ticket
  • Say 'extend' on license page if not expired
  • Show spinner when submitting new ticket
  • Fix newticket revealing form validation errors
  • Correct template used for agent-created ticket notification, make the 'from name' the agent
  • Fix alignemnt and sizing issues on newticket form
  • Fix fwd cutter to handle case of wrapped From
  • Error out on bad forward, email agent about it
  • Update preboot error style and add logo, expand on info about php version
  • Save copy of ticket message when spamming
  • Add axes labels to graphs in report builder.
  • Add axis labels to matrix report tables.
  • Add ordinal suffixes to day of the month values in reports.
  • Add admin page to change frequency of deleted/spammed tickets cleanup, button to purge them
  • Fix position of close-tab button when adding note
  • Add logging to DetectInlineReply, fix bad detection when html tags were converted into uppercase
  • Fix select2 multiselect fields being way too short when in edit mode on ticketview
  • Fix saving multi-select fields
  • Fix enabling the hidden agent team option when defining first team
  • Fix fatal error with invalid first reply time
  • Support for defaults for report builder placeholders.
  • Additional report builder date presets.
  • Add a report that is automatically run when entering the report builder.
  • Fix warning when trying to get title of deleted usergroup
  • Disable textarea resize in admin ticket editor
  • Fix a strange bug in IE where updated select options dont actually render to screen
  • Fixed position of nav bar, fix print view, fix active status on fav links
  • Some styling to reports builder
  • Include user agent in feedback about errors
  • Fix interface switcher disappearing
  • Adjust report graphs to show up only when applicable and only use the first selected column.
  • Add an Outlook cut pattern
  • Fix gear icon being cut when sprited
  • Fix making window small breaking layout in reports
  • Ensure deskpro_url doesnt include index.php part, ends in trailing slash
  • Fix some report UI issues.
  • Add total row/column to CSV output of matrix tables.
  • Fix potential error with report builder SPLIT queries.
  • Move message number to left, fix message init not being called on new messages added via ajax
  • Fix + toggle on completed tasks
  • Fix setting agent parts from viewticket not saving
  • Checking all checks the rest in notification options
  • Separate new tickets and filter matches notifications, new layout for notification options
  • Fix adding two or more cc's at once
  • Add new field type in ticket editor for CC's, handle adding CC's on newticket form
  • Add find_identity capability to custom db usersource
  • Updated languages: Japanese - Japanese: Changed 46 phrases, Added 15 phrases

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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