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DeskPRO Build #107 Released - Release Announcements - Deskpro Support

AUG 24 2012

DeskPRO Build #107 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #107.

The following is an automatically generated list of changes in this release:

  • Hide the query editor from the main report builder page as well by replacing it with an introduction section.
  • Only show the query when printing when it's not coming from a saved report.
  • Add automatic linking support when referencing a relationship (like tickets.agent) that has a known linking method (using ID only).
  • Add basic LINK(print, url, [args]) function that allows links to be generated in HTML output. The link parameter defaults to being relative to the DP root and takes params in sprintf format.
  • Fix offline message when no db connection made yet (eg cron from upgrade
  • Fix a couple bad log lines
  • Fix path to breadcrumb-bullet.gif
  • Enable 'agent' grouping under team tickets
  • Fix transaction nesting, possible un-persisted validating email record
  • Fix invalid token name in resolveDeletedTicket
  • Fix error when chat user comes back after timeout
  • Handle when validating address already a user
  • Hide the query for a built-in report by default.
  • Ensure that the report loading indicator is always displayed and that you are scrolled to the main report contents properly.
  • Clean up column titles on built-in reports where possible.
  • Better display of the report list.
  • Remove commas from year output.
  • Favoriting a report adjusts the favorite list in the sidebar automatically.
  • Automatically adjust the hight and labels usage on pie graphs that have a lot of slices.
  • Use expandable textareas in the query builder.
  • More spacing between report items.
  • Larger default report sidebar.
  • Make reports load via AJAX (hash change events) where possible.
  • Show send feedback window on JS error
  • After upgrades, clear the CSS cache blob so its regenerated based on any new css templates
  • Fix lic check counting deleted agents
  • Add support for pie charts as well as bar and line graphs.
  • Support for displaying up to 2 output types in DPQL (such as DISPLAY BAR, TABLE).
  • DPQL output bug fixes and improvements.
  • Improve plan listing in admin dashboard a bit
  • Dont load offline sites
  • Basic graphing support (line and bar graphs) for DPQL reports.
  • Prepend new notify rows to list
  • Fluid width for feedback vote button for other langs
  • Fix setting agent owner when creating team filters from admin interface. This would result in it showing up in the agent interface due to the permission passing on 'own' filter.
  • Make possible to not use 2lvl select by adding class 'no-dp-select'
  • Need to set gateway and gateway address in NewTicket or else it'll be set after triggers execute
  • Add language field that was missing in a few places
  • Clean up massactions form a bit
  • Fix tab scroll height correction

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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