Deskpro 2020.1 Release - News / Release Announcements - Deskpro Support

Apr 16 2020

Deskpro 2020.1 Release

We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes.


  • CH-8554  Add permission to control whether agents can see user email addresses in the agent interface
  • CH-11708  Improve validation of batch requests in API V2
  • CH-10332  Add ability to set a ticket to unassigned through V2 API
  • CH-11495  Enable SSL database connections
  • CH-10836  Importer Improvement: Match Kayako Ticket Type to Categories
  • CH-8675  Add optional assignment setting for Chat Round Robin routing
  • CH-6153  Improvements to HTML parsing in emails
  • CH-9776  Improvements to HTML parsing in emails
  • CH-11002  Improve handling of network issues for Voice

Bug Fixes:

  • CH-7712  Chat ratings can't be retrieved via the API
  • CH-9634  If a ticket is updated via the API, the ticket creation system is changed to 'web.api'
  • CH-11134  Fix the 'Keep Assignment' ticket reply behaviour
  • CH-11493  Pusher is not set up properly when Deskpro is in a subdirectory
  • CH-5787  Custom fields freeze if a required field is missed in agent interface
  • CH-11641  Filtering tickets by a text custom field doesn't work if it's a numeric value
  • CH-11415  Fix error "Call to a member function getAuthservId() on null"
  • CH-11040  (Limit domains) User is able to login to portal using an invalid domain if a password reset email is sent from the helpdesk
  • CH-11057  Fix the URL being used in the embed widget code
  • CH-11419  Force using php_code from config.settings.php in DB usersource
  • CH-9227  File upload ticket fields aren't displayed correctly on the contact form in IE 11
  • CH-6625  Task not being created when date and time are set
  • CH-10756  Limit scan in SubjectMatchDetector
  • CH-9828  Increase timeout for dp:elastic:config command
  • CH-6474  The timestamp for Chat on the portal isn't displaying correctly
  • CH-9971  Field visibility in a form layout is being affected by settings for other department form layouts
  • CH-10111  Set default value of "Built in field" Category is not displaying on "Contact Us" form (Portal side)
  • CH-2935  Portal editor loading issues when impersonating a user
  • CH-10665  Logout doesn't work for unsecure connections
  • CH-10492  Fix error: Argument 1 passed to DeskPRO\Component\Util\Audio\Wav\IO::saveAudioToMemory() must be an instance of DeskPRO\Component\Util\Audio\Wav\AudioFile, null given
  • CH-10377  Cannot create tickets on Android: Exception: 0 Child "person" does not exist
  • CH-7714  When Timezone is set at EST date shown in reports will be off by one day
  • CH-10122  CSV user importer removes characters that use an umlaut
  • CH-9075  Snippet does not apply Agent Name when Used in Macro
  • CH-10658  Some agents receiving Error 500 when accessing the agent interface
  • CH-10498  Some Voice recordings get stuck in 'Processing' state within the ticket

16th April 2020 - 2020.1.1

  • CH-11850  Creating a new snippet led to agent name being removed from their profile

23rd April 2020 - 2020.1.2

  • CH-12180 - Profile page loads blank when a user has validation errors

19th May 2020 - 2020.1.3


  • 13392    Make sure all other forwarding calls are declined if one of the forwarding calls is answered
  • 13096    Kayako date_resolved mapping correctly
  • 13098    If an agent was disabled, the name is displayed as 'Unknown {id}' if trying to group a ticket list by 'agent'
  • 11775    Set max limit for mass actions
  • 12032    Disable lock from email Runner
  • 13036    Kayako attachment migration script

Bug Fixes:

  • 13475    Upload with a file too large does not show the limit and suffix
  • 11009    Incorrect color of "Login" button is displaying   on "User Portal Screen" (IE-11)
  • 11047    "Choose files" field is displaying broken on "Contact Us" form (IE-11)
  • 12262    Escalation removing attachments issue
  • 6706      If the Approval template allows agents to choose from 'All Agents', some agents aren't accessible in the drop-down list.
  • 11497    Exception: 0 Error parsing DPQL statement at line 1 (got SELECT)
  • 12616    Token Leakage via Referer
  • 11096    (Limit domains) Prevent links to the portal being included in emails sent to users with a non-whitelisted email domain
  • 11877    Replies aren't being matched via Subject Matching as expected
  • 12093    Image links don't get updated when running Kayako import
  • 11960    Display news posts from 'Release Announcements' category in Admin Dashboard news feed
  • 12055    Ticket reply button issues with "Pending" status
  • 10277    Agent names don't show in Top Agents widget in Built-in Dashboard
  • 10014    'Value' Variable does not work
  • 12246    Duplicate attachments in agent emails
  • 12502    Ticket search fix
  • 9636      Expose table organization2usergroups to DPQL
  • 13089    Error: Trying to access array offset on value of type null
  • 13056    Fix pagination in /api/v2/tickets
  • 13144    Guide server error when creating a subtopic
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