Skip to main content

Very slow performance on Windows (DP_DATABASE_HOST issue) - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

Very slow performance on Windows (DP_DATABASE_HOST issue)

Authors list

If you are hosting Deskpro On-Premise on Windows, you must edit the DP_DATABASE_HOST line config/config.database.php to be:

$DB_CONFIG['host'] = '127.0.0.1';


The default value, 'localhost', will cause very slow performance.

You should have been prompted by the installation wizard to make this change, but if you restore the default config.database.php for any reason, remember to change it again.

Note that you should also use 127.0.0.1 as the domain for users in MySQL.

Helpful Unhelpful

41 of 86 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?