I'm having trouble making a custom report retrieve phone numbers - Knowledgebase / Using Deskpro - Deskpro Support

I'm having trouble making a custom report retrieve phone numbers

Question:

I had a custom report that retrieved people's phone numbers using people.contact_data.field_x. Now it has stopped working - why?

 

Answer:

The way we store phone number data for people (users and agents) has changed. You should now use the phone_numbers table which is documented here in the Reports manual.

 

Helpful Unhelpful

7 of 15 people found this page helpful

Add a comment

You need to log in before you can submit a comment.

Need a password reminder?