I want to be able to drag an attached file from an email in the desktop version of Outlook into a DeskPRO ticket. It doesn't work if I drag straight from Outlook, but dragging files from a folder does work. Is there any way around this?
This is a limitation of Outlook that applies when dragging files into any web-based app.
You can enable drag and drop directly from Outlook into all web apps, including DeskPRO, by installing the Outlook2Web add-in.