How do I set up an Outlook account as a ticket account for Cloud?

To use an email address to receive tickets, you will need to set up mail forwarding to your Deskpro Cloud helpdesk.

To do this:

1. Within, click the gear icon at top right, then click Options.

2. Click Email forwarding.

3. Select Forward your mail to another email account.

4. Enter the relevant address.

5. Click Save.

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