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How do I include ticket account addresses in emails? - Using Deskpro - Deskpro Support

How do I include ticket account addresses in emails?

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Question:

I want to display the ticket email account that an email was sent from as part of an email template. Is this possible?

 

Answer:

To display the ticket email account that a message was sent from in the email body, use:

 

{{ ticket.email_account.use_email_address }} 

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