Skip to main content

How do I enable plain text ticket notification emails? - Using Deskpro - Deskpro Support

How do I enable plain text ticket notification emails?

Authors list

Question:

I'm receiving HTML-only ticket notification emails from Deskpro, but I prefer plain text. How can I enable this?

 

Answer:

In the agent interface, go to Preferences under the agent avatar at the top right.

Under your email address, check Send email notifications with plaintext parts.

 

 

Helpful Unhelpful

22 of 36 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?