Skip to main content

How do I debug an authentication app on Deskpro On-Premise? - Using Deskpro - Deskpro Support

How do I debug an authentication app on Deskpro On-Premise?

Authors list

Question:

I'm trying to set up an authentication app and I'm having trouble getting it to work. Is there any debugging information available?

 

Answer:

in Deskpro On-Premise, you can enable extra logging to help diagnose authentication problems.

 

1. Edit config/advanced/config.logs.php file and append the following line to the file:

$LOGS_CONFIG['enable_usersource_log'] = true;

 

2. Try logging in via the affected authentication app so that any error is logged.

 

3. In your Deskpro directory, the log is located in var/logs/usersource_log.log

Helpful Unhelpful

21 of 40 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?