How can I change the format and display of date and time?

You can customize the format that Deskpro uses to display dates and times in the Dates and Times section of Admin > Setup > Settings. 

The formatting will apply to the agent interface and the user web portal.

Enter the format characters from the table below that correspond to the date you want to display.

For example, the date format M j Y means that when the interface needs to display a date, it will display something like "Jan 1 2017". If you wanted it to display "1st January 15", you would edit the Date format field to read "jS F y".

 

format characterDescriptionExample output
Day    
d Day of the month, 2 digits with leading zeros 01 to 31
D A textual representation of a day, three letters Mon through Sun
j Day of the month without leading zeros 1 to 31
l (lowercase 'L') A full textual representation of the day of the week Sunday through Saturday
S English ordinal suffix for the day of the month, 2 characters st, nd, rd or th. Works well with j
z The day of the year (starting from 0) 0 through 365
Week    
W ISO-8601 week number of year, weeks starting on Monday Example: 42 (the 42nd week in the year)
Month    
F A full textual representation of a month, such as January or March January through December
m Numeric representation of a month, with leading zeros 01 through 12
M A short textual representation of a month, three letters Jan through Dec
n Numeric representation of a month, without leading zeros 1 through 12
Year    
Y A full numeric representation of a year, 4 digits Examples: 1999 or 2003
y A two digit representation of a year Examples: 99 or 03
Time    
a Lowercase Ante meridiem and Post meridiem am or pm
A Uppercase Ante meridiem and Post meridiem AM or PM
g 12-hour format of an hour without leading zeros 1 through 12
G 24-hour format of an hour without leading zeros 0 through 23
h 12-hour format of an hour with leading zeros 01 through 12
H 24-hour format of an hour with leading zeros 00 through 23
i Minutes with leading zeros 00 to 59
s Seconds, with leading zeros 00 through 59
Timezone    
e Timezone identifier UTC, GMT, Atlantic/Azores
I (capital i) Whether or not the date is in daylight saving time 1 if Daylight Saving Time, 0 otherwise
O Difference to Greenwich time (GMT) in hours +0200
P Difference to Greenwich time (GMT) with colon between hours and minutes +02:00
T Timezone abbreviation EST, MDT
Full Date/Time    
c ISO 8601 date 2004-02-12T15:19:21+00:00
r RFC 2822 formatted date Thu, 21 Dec 2000 16:01:07 +0200
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