You can customize the format that Deskpro uses to display dates and times in the Dates and Times section of Admin > Setup > Settings.
The formatting will apply to the agent interface and the user web portal.
Enter the format characters from the table below that correspond to the date you want to display.
For example, the date format M j Y means that when the interface needs to display a date, it will display something like "Jan 1 2017". If you wanted it to display "1st January 15", you would edit the Date format field to read "jS F y".
|format character||Description||Example output|
|d||Day of the month, 2 digits with leading zeros||01 to 31|
|D||A textual representation of a day, three letters||Mon through Sun|
|j||Day of the month without leading zeros||1 to 31|
|l (lowercase 'L')||A full textual representation of the day of the week||Sunday through Saturday|
|S||English ordinal suffix for the day of the month, 2 characters||st, nd, rd or th. Works well with j|
|z||The day of the year (starting from 0)||0 through 365|
|W||ISO-8601 week number of year, weeks starting on Monday||Example: 42 (the 42nd week in the year)|
|F||A full textual representation of a month, such as January or March||January through December|
|m||Numeric representation of a month, with leading zeros||01 through 12|
|M||A short textual representation of a month, three letters||Jan through Dec|
|n||Numeric representation of a month, without leading zeros||1 through 12|
|Y||A full numeric representation of a year, 4 digits||Examples: 1999 or 2003|
|y||A two digit representation of a year||Examples: 99 or 03|
|a||Lowercase Ante meridiem and Post meridiem||am or pm|
|A||Uppercase Ante meridiem and Post meridiem||AM or PM|
|g||12-hour format of an hour without leading zeros||1 through 12|
|G||24-hour format of an hour without leading zeros||0 through 23|
|h||12-hour format of an hour with leading zeros||01 through 12|
|H||24-hour format of an hour with leading zeros||00 through 23|
|i||Minutes with leading zeros||00 to 59|
|s||Seconds, with leading zeros||00 through 59|
|e||Timezone identifier||UTC, GMT, Atlantic/Azores|
|I (capital i)||Whether or not the date is in daylight saving time||1 if Daylight Saving Time, 0 otherwise|
|O||Difference to Greenwich time (GMT) in hours||+0200|
|P||Difference to Greenwich time (GMT) with colon between hours and minutes||+02:00|
|T||Timezone abbreviation||EST, MDT|
|c||ISO 8601 date||2004-02-12T15:19:21+00:00|
|r||RFC 2822 formatted date||Thu, 21 Dec 2000 16:01:07 +0200|