Yes, you can install apps to integrate with a wide variety of other software.
The list includes:
- Google Analytics
- Microsoft Translator
- Twilio SMS
- Clickatell SMS
You can install authentication apps so users/agents can log in with credentials from:
- Active Directory
- Your own database (MySQL, PostgreSQL, SQLite, MsSQL, Oracle, or any database that supports ODBC connections)
- SAML identity providers
- Web software using the easy-to-implement JSON Web Token standard
- eZ Publish
If you have your own developers, DeskPRO has a full REST API for integration with other systems and a PHP SDK, as well as a widgets and apps framework. See the article Getting started with DeskPRO development for more details.
We can also develop custom integrations for you at reasonable prices.