If you have imported your database into a different MySQL database than the one you have defiend in
config/config.database.php, then you need to edit that file and set the proper database name.
If you have a data/encryption-key.bin file on your old server, copy it to the config/ directory.
This step is run on your OLD & NEW server
If you have attachments/blobs stored in the filesystem, you will need to move or copy the
attachments/ directory from the old server to this new one.
If you are doing an upgrade from V443 to V5, the attachments folder on the older server will be labelled
\data\files- this changes in V5, so you will need to copy the contents of that folder over to
If you are not storing blobs in the filesystem, you can skip this step.
This step is run on your NEW server
The version of Deskpro you had on your old server may not be the same as the newest version you just downloaded. You need to run the following command to make the system update your database so its using the right schema:
cd /path/to/deskpro /path/to/php bin/console dp:upgrade
cd /opt/deskpro /usr/bin/php bin/console dp:upgrade
cd C:\deskpro "C:\Program Files\PHP\7.0\bin\php.exe" bin\console dp:upgrade
You have now migrated. Login to Deskpro and confirm the interface is functioning and there are no errors in the admin interface. You can then disable your old server.