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Running the VMware image

Run From a VM

This section explains how to run Deskpro from our VMware virtual machine image.

You will need a suitable VMware product installed: we have tested the image in VMWare Player on Windows and VMWare Fusion Pro on Mac.


You may need to convert the image into OVF format before importing into some VMWare products. Please consult VMWare’s documentation for your product for details.

  1. Download the VMware image and unzip it.

  2. In the folder where you unzipped the image, click on Deskpro- Helpdesk.vmx to start the VM. (If you are prompted to install VMware tools or upgrade the virtual machine, cancel.) Don’t worry about any messages that scroll by while it boots up.

  3. When prompted, enter a password for the Linux root user. It’s important that you remember this.


    Re-enter the password to confirm, highlight Set password , and press Enter.

  4. The VM will now display a welcome screen showing the IP address where you can access DeskPRO in your browser.


  5. Go to the IP address and follow the instructions to create your Deskpro admin account and register for your free trial.

If the VMware window turns black, you can press any key to see the welcome screen again.

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First published: 17/03/2017

Last updated: Jul 17, 2018 by Colin Dunn