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If you’re using Deskpro On-Premise, you control the domain or IP address where your helpdesk appears by configuring your webserver and DNS servers.

Once you’ve set this up, go to Setup > Settings and under Helpdesk URL, enter the base URL/IP that your users will use to access the helpdesk, e.g.: or http://173.309.330.12

You need to make sure this setting is correct so that Deskpro can generate links to your portal (for example, in email notifications.)

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First published: 20/03/2017

Last updated: Oct 30, 2017 by Paul Davies