Navigate
Deskpro Support
  • Register

  • or
  • Login
    Need a password reminder?
  • English
or
Contact Us
  • Get in touch

    Send us an email

  • Submit Feedback

    Feedback and suggestions submitted by customers like you

  • Start a chat session

  • Knowledgebase Read help articles
  • Guides Product documentation
  • News News & updates
  • Feedback Custom suggestions
  • Downloads Browse our downloads
  • Contact Us We are here to help
Reports Guide
Download PDF

  • Reports Overview
    • Accessing reports
    • Overview screen
    • Using reports
    • Using the stat builder
    • Billing reports
    • Agent activity
    • Agent hours
    • Ticket satisfaction
  • DPQL Reference
    • Making a report
    • Anatomy of a DPQL query
      • Item IDs
      • SELECT
      • FROM
      • WHERE
      • SPLIT BY
      • ORDER BY
      • LIMIT / OFFSET
      • LAYER WITH
      • IN
      • UNION
    • General expression format
    • Aliasing expressions with AS
    • Archived status
    • Date and time operations
      • Absolute dates and times
      • Relative dates with placeholders
      • Dates from custom fields
      • Finding interval between two datetimes
      • List of date placeholders
    • List of functions
    • Accessing custom fields
    • Pull-down menus
      • Date ranges [old]
      • Date ranges
      • Ticket statuses
      • Field groups
      • Ordering
    • Cross-referencing table fields
  • Example Reports
    • Chat Widget Feedback
    • Exclude tickets created by agents
    • Exporting User Data
    • Grouping tickets by day of month created
    • List tickets created on the weekend
    • Links to all the tickets each agent resolved last month
    • Reports on billing and time log changes
    • Reports using ticket logs
      • Count times tickets were moved into a department
      • Snippet usage by agent
    • Ticket backlog with a custom timeframe
    • Ticket messages per agent excluding notes
  • DPQL Field Reference Tables
    • DPQL Field Reference
      • Agent Team
      • Articles
      • Blobs
      • Chat Conversations
      • Custom Data
      • Departments
      • Downloads
      • Emails
      • Feedback
      • Labels
      • Language
      • News
      • Organizations
      • People
      • Phone Numbers
      • Plugins
      • Products
      • Session
      • SLAs
      • Tables
      • Tasks
      • Tickets
      • Usersource
      • Visitors

Agent activity

16/03/2017 13/07/2018

The Agent activity section gives you a tabulated view of all the actions your Agent's did on a particular date.

Screenshot_15.png

Changes made through the Admin interface are not shown in this section, but are logged in Admin > Agent > Audit Log.

Comments (0)

Add a comment

To prove you are a human, please tell us the text you see in the CAPTCHA image


Quick Jump
  • Deskpro Support
  • Knowledgebase
  • Guides
  • News
  • Downloads
  • Feedback
  • Contact Us
Top
Helpdesk software provided by Deskpro