Reports Guide
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- Reports Overview
- DPQL Reference
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Example Reports
- Chat Widget Feedback
- Exclude tickets created by agents
- Exporting User Data
- List tickets created on the weekend
- Links to all the tickets each agent resolved last month
- Reports on billing and time log changes
- Reports using ticket logs
- Ticket backlog with a custom timeframe
- Ticket messages per agent excluding notes
- DPQL Field Reference Tables
Agent activity
16/03/2017 13/07/2018The Agent activity section gives you a tabulated view of all the actions your Agent's did on a particular date.
Changes made through the Admin interface are not shown in this section, but are logged in Admin > Agent > Audit Log.
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