Field groups

Pull-down menus
Title format ${field}
Possible defaults department
agent
agent_team
person
organization
language
usergency
category
priority
workflow
sla
sla_status
hour_created
day_week_created
day_month_created
month_created
year_created
ticketfield# (for custom ticket fields) e.g. ticketfield7
personfield# (for custom person fields) e.g. personfield7
orgfield# (for custom organization fields)
Query format ${field}

Published: 22/05/2018

Last updated: 22/05/2018