SLA (table: slas)

Field Name Data Type
active_time string
allow_agent_manual boolean
apply_all boolean
apply_priority_id number
apply_trigger_id number
fail_trigger_id number
id number
sla_type string
title string
warning_trigger_id number
work_days string
work_end number
work_holidays string
work_start number
work_timezone string
apply_priority Ticket Priority
apply_trigger Ticket Trigger
fail_trigger Ticket Trigger
ticket_slas Ticket Sla
ticket_slas[#] Ticket SLA(ticket SLA data for SLA with ID #)
warning_trigger Ticket Trigger

Published: 16/03/2017

Last updated: 16/03/2017