You can see an overview of feedback items in the filter pane.
The Pending section shows feedback and comments that need agent approval before becoming visible on the web portal.
Your admins can set which feedback content needs approval, based on the type of content as well as the usergroup of the person submitting it.
The Status section shows all feedback items which don’t need approval, filtered by status. Use the Type or Labels tabs to filter by type or labels instead.
Use the Feedback to Validate filter to approve pending feedback items.
To approve feedback items individually:
Click on the feedback item. It opens in the content pane.
Use the Disapprove/Approve buttons in the top right.
Click Approve to move the feedback to new status.
Or click Disapprove to delete the feedback. You can enter a brief explanation which will be emailed to the user who created it.
To approve feedback items with mass actions:
Select the items you want to delete using the check boxes to the left.
Click the Perform Actions button and select Approve or Delete.
If you choose to Delete items with a mass action, you can enter a single explanation to send to all the users.
Use the Comments to Review filter to approve pending comments.
Approving comments works like approving feedback, except that:
Click on a filter to view all its feedback items in the list pane.
The number of votes for each item is displayed in a yellow circle.
You can use the Ordered by control at the top of the list pane to sort feedback by:
You can group by feedback type in the list pane:
If you have a type filter selected in the filter pane, you can group by status instead.
To carry out mass actions on feedback, select items with the checkboxes on the left, then click Perform Actions.
Mass actions available for feedback items are:
You can find feedback items using the search bar.
Advanced search is available from the Feedback app filter pane.
Search only works for feedback items, not comments.