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Managing user passwords

CRM and usergroups

Go to CRM > Password Settings to set the requirements for creating user account passwords.

By default, Deskpro requires only that user passwords are 5 characters long. Select Custom Password Policy if you wish to specify more complex requirements to improve security.


The policy will only apply the next time each user sets their password. When you set a new password policy, users whose passwords do not meet the policy will not be forced to change them.

You can reset user passwords from the agent interface by going to the user’s record, and from the More pull-down, selecting Reset Password. This sends an email message to the user with a link to reset their password.

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First published: 23/03/2017

Last updated: Oct 27, 2017 by Paul Davies