Triggers are automatic processes that perform actions in response to Ticket events. Most automatic processes that the helpdesk carries out, such as sending out notification emails and escalating Tickets to higher urgency ratings or informing team leaders, are controlled by Triggers. You can edit the Triggers to control exactly how your helpdesk operates by creating custom Triggers to help you adjust your internal workflow and business processes to efficiently manage multiple brands.
Your helpdesk comes with default Triggers which carry out basic helpdesk processes such as:
These are explained in the Triggers section of the admin manual.
To create or edit Triggers:
You can edit the attributes of the Triggers in the Content Pane to suit your Trigger's needs.
When you set up a custom Trigger, don’t forget to edit or disable any simple/default Triggers which do the same thing.