Agent permission settings control what an Agent is allowed to see and do on the helpdesk as well as which brands or departments that you want the Agents to be a part of. You can use this to limit Agent accounts so that they can only carry out the actions that are required by their role.
There are a large number of permissions available, so you can restrict what an Agent does at a high level (e.g. preventing them from using an app like Tickets or Chat altogether), or at a fine-grained level (for example, prevent them from using a single Ticket function).
You can use Department Permissions to limit an Agent’s access based on departments.