Admin Guide

Deskpro Interfaces


Once your helpdesk has been created, you will be able to log in to the Admin interface.

The Admin home page gives you an overview of the status of your Deskpro installation.

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You can access different sections of the Admin interface using the upper icons in the bar at far left.

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You can switch between interfaces (including the web portal for Users) with the icons at the lower left.

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  • The Agent interface is where your Agents will reply to Tickets, Chat with Users, create Portal content etc. See the Agent Manual for details.
  • The Reports interface enables you to generate detailed tables and graphs about your helpdesk.
  • The Billing interface is where you pay for and manage your license to use Deskpro.
  • The User Portal is where Users can browse Knowledgebase Articles and other content managed in the Agent Publish app, submit Tickets and Chat with Agents.

Note that as an Admin, you can log into any of these interfaces using your account.

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