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App permissions

Deskpro Apps

Some apps add extra features to the agent interface. By default, they will be enabled for all agents, but you can restrict them to certain agents or agent permission groups.

After you’ve fully installed an app, use the Permissions setting at the top to select which agents or permission groups can use the app.


Agents without permission to use an app will simply not see it in the agent interface.

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First published: 23/03/2017

Last updated: Oct 27, 2017 by Paul Davies