You should set the name of your helpdesk and enter the details of your official website.
Go to Admin > Setup > Settings.
If your organization has a website apart from the Portal, in Website Settings, enter:
- the Website name of your official website
- the Website URL of your official website (not the portal URL)
These will be displayed to Users/Agents on the Portal and in email notifications, so they know that this Deskpro helpdesk belongs to your organization.
Under Helpdesk Settings, enter:
- the Helpdesk name for your helpdesk (displayed on the portal)
If you are using a custom domain for your helpdesk, you may also need to update the Helpdesk URL.
You can also put your organization’s logo on the Agent/Admin interface login screens.
Go to Admin > Agents > Settings.
Click the grey box in the Logo section, and upload your company logo.