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Personalize your Helpdesk

Launching Your Helpdesk

You should set the name of your helpdesk and enter the details of your official website.

Go to Admin > Setup > Settings.

If your organization has a website apart from the Portal, in Website Settings, enter:

  • the Website name of your official website
  • the Website URL of your official website (not the portal URL)

These will be displayed to Users/Agents on the Portal and in email notifications, so they know that this Deskpro helpdesk belongs to your organization.

Under Helpdesk Settings, enter:

  • the Helpdesk name for your helpdesk (displayed on the portal)

If you are using a custom domain for your helpdesk, you may also need to update the Helpdesk URL.

Personalize-Helpdesk.png

You can also put your organization’s logo on the Agent/Admin interface login screens.

Go to Admin > Agents > Settings.

Click the grey box in the Logo section, and upload your company logo.

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First published: 23/03/2017

Last updated: Oct 26, 2017 by Paul Davies