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Setting Basic Details

Creating Your Helpdesk

Go to the Admin > Settings section by clicking the gear icon on the left-hand menu bar.

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Enter the details requested under Your Helpdesk and Your Website.

Helpdesk-Settings-3.png

Note

On Deskpro On-Premise, you will see a Helpdesk URL entry; this should be the web/intranet address where Users can access your Web Portal, e.g.:https://help.yourcompany.com.

While you’re on the Setup page, check that the Default Timezone at the top of the Dates and Times section is set correctly.

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First published: 23/03/2017

Last updated: Oct 26, 2017 by Paul Davies