Admin Guide

Clickatell SMS


The Clickatell app enables you to send SMS text message notifications to agents’ cellular/mobile phones as an action when automating the helpdesk.

To install this app you need to have a Clickatell Developers’ Central account.

  1. Log in to your account on the Clickatell site and generate an API key (or use an existing one). This is in SMS Integrations > Create New Integration

NOTE:

You must select REST as the API Key Type from the drop down box for the integration to function.

  1. Go to Apps within the Deskpro admin interface, select the Clickatell app.
  2. Paste in the full API key.
  3. Click Install App.

You will now have SMS actions available for helpdesk automation. See the section Sending SMS alerts for details.

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