Admin Guide

Chat departments


Chat departments are used to control access to chats in conjunction with usergroups and agent permission groups.

Chat departments are a separate system from ticket departments - creating a ticket department will not create the corresponding chat department. Manage them under Chat > Chat Departments.

Chat departments & agents

Chat department permissions control which chats agents can accept.

Manage permissions for each department by going to Admin > Chat > Departments, and selecting the Permissions tab.

Unlike the two permission levels of assign/full access for ticket departments, chat department access is either on or off.

Chat departments & users

Like all Usergroup permissions, user chat department permissions are set through usergroups.

Usergroups control which departments users can select when they initiate a chat.

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